Idaho Pour Authority — Restaurant in Sandpoint

They freely admit they will special order beer and under the old management, the process was simple and straightforward. Under the new management is has been anything but. Several times I have stopped there, written down exactly what I wanted with my contact number. I was promised a return call after they spoke with their distributor, but no call ever came. The last instance was three weeks ago. I waited two weeks and nothing. So, last week I returned to the store to see what happened. I was greeted with a defensive, woke attitude and non-sensical excuses. Worse, they couldn't even find the order I had written. Again, I was promised a call on the following Monday, 3 days ago and again nothing.

The bottom line is when you make a customer a promise you need to keep it, especially when you've broken promises in the past. A good company with good customer service would first apologize, then work hard to rectify the situation. Yet, no apology was ever provided and quite obviously, the situation was never rectified.

I don't patronize businesses that possess distain and indifference to their customers and you...

The Pour, as it’s affectionately known, or IPA, is THE place for the discerning drinker. Not only do they have, as its name suggests, an incomparable beer selection, they also have wine, ciders, seltzers, canned cocktails and non-alcoholic drinks. From teetotalers to toe-dippers to social lubricators and unapologetic hedonists, there’s something for everyone!

I’ve been a regular since the beginning, and, with new owners Erin, Josh and Dani at the helm, it’s never been in better hands. I’m not sure how many combined years they have in the service industry, but it’s got to be close to the tally of their ages, and it shows (in a good way).

To say it’s the best place in town would be to undersell it. To say it’s the best place in the world would be hyperbolic, albeit closer to the truth. My suggestion: Grab a pint and see...

Service? You have to go to the bar to get a beer, they don't have a wait staff. The former owners always had a lager or pilsner on tap and always poured it in a cool glass. My opinion is this new group only cares about IPA's ( and no.....I don't want a can of beer, I can get that at home). The former owners made you feel special, these guys don't seem to care. If you are a beer place, have a selection of beers....many choices in Sandpoint that care about that. This can be fixed, do...