Sandwich Pizza House — Restaurant in Sandwich

I rarely leave bad reviews, I normally go out of my way to leave good ones when warranted. I am a chef and I completely understand the frustrations and difficulties working in the food industry. This review has nothing to do with the quality of the food, which is average (I've had pizza from here sporadically over the past 30 years). For Massachusetts, it's ok pizza, and that's fine. 2 days ago I arrived at the Cape and was trying to find any place that delivered, I was in the car forever with 2 howling cats and just wanted some food. So I called for a delivery order. I had full service on my phone, and the guy answering the phone couldn't hear me well, and from his first word he gave me an inexplicable amount of attitude considering I was trying to give them money. So I figured I'd have my girlfriend try calling who also had full service, just in case it was my phone acting weird. She literally said "hi, I'd like to place a delivery order if you are still delivering". I guess their phones were having issues, cuz after about 3 seconds, the order taker said "F*ck off" and hung up the phone. And only at my girlfriend's request did I not go down there and handle things a much different way. I'm hoping this was just an isolated fool of an employee, who was having a bad day. It happens, I get it. But if you employ people that have that poor of people skills, and even worse judgement, your business is a joke. If I behaved that way I'd be fired immediately, no questions asked, because I am held to some basic standard of conduct, as anyone in customer service should be. I could easily show them how to make better pizza, but if you allow staff to act like clowns, then idk how they are still in business. Lack of competition I guess,...

The pizza I ordered was delicious. I ordered online. I also order a chicken sandwich WITHOUT hots as I physically cannot eat them due to my stomach. When I got my sandwich it did in fact have hots. I called and spoke to a women and simply just asked for my money back as I cannot eat it because it will make me sick. Everyone makes mistakes, I get it. I was not upset at all. After relaying back and forth to another women employee she said okay the manager is in, in the morning and it will be refunded back to your card. I replied thank you. We ended it. I then received 2 voicemails. The first one was of the 2 female employees talking back and for behind someone dialing in such a concending, rude tone, "you're going to get it back for her," 'yeah, she can't eat it', 'yeah', 'because it has hots on it (snarky).' . The second message was the same female employee calling to tell me they have to come back and get the sandwich in order to issue me a refund, which is totally fine, but I have never heard of it before. I never write reviews but I just feel so disrepected. If you are going to talk about a customers at least make sure you are not on their voicemail recording it. Safe to say, I will never order...

If you would like to see the caliber of people you are dealing with in regards to this business just look at the response to my original comment, completely classless! When you call people out on their behavior they always get defensive! This owner knows that they have bought into the greed and they somehow want to blame my review for their behavior. Stop supporting greedy owners like this!!!

On their website they have a deal that is five pizzas for $100, that's a deal in today's world. This is a disgusting time that we live in and the restaurant industry is one of the greediest industries out there right now. I don't know how this has happened to an industry that used to be ultra competitive, now they all just take advantage of their customers and rip people off. A pizza costs about $3-4 to produce, in this deal two of the five are specialty, so maybe $5-6 for those, but we're talking about $20 on the low end and maybe $25 on the high. That's a ridiculous markup, but not uncommon as most places have $20 pizzas now. People need to stop supporting this industry. I hope this recession...