Pizza Hut — Restaurant in Sandy

This store was my first unpleasant experience with Pizza hut anywhere across several states in US as well as abroad, over many many years. I doubt I'll be ordering anything from this store in future. After the website had accepted my online order for a stuffed crust pizza, and sent me a confirmation, I received a call from some guy at this store who informed me that he was the manager and they had run out of stuffed crust. I offered them to cancel the order, but the guy from the store suggested I could change the order to something else. So I did and he agreed to let me have two additional toppings in lieu of the 2 dollars that the stuffed crust had cost extra. I named the toppings. The order was paid for online with my card including the tip. This all happened between 8:35 and 8:40 PM. Store's listed closing time is 10 PM. I arrived at the store at 9:14 PM and pressed the "I'm here button" in my order confirmation email, since this was a curbside pickup order. They already had my car details in the order. I waited good 5 minutes or so before starting to feel concerned. No one came out during this time. Both the store and the parking looked deserted aside from my car just in front of the store entrance, and a van parked near the back of the store. So I called the store phone at 9:19 PM, no one live answered but the automated stuff kept playing for several minutes before being abruptly interrupted by a brief recording stating "we are closed". That's when I decided to get out of the car and headed to the store's front door to knock on it before giving up and returning home. Just as I was about to knock, someone finally popped out from inside the store with my order. I was pretty turned-off and tired by then to engage in a conversation, so I just took the box and returned to my car. Just as I was about to start driving, I received a call from the store's number. A much more professional and considerate sounding gentleman enquired with me if I had received my order and everything was all-right?. I told him I hadn't opened the box, but yes I had picked up the order. I should have considered it a sign and should have checked, but didn't. When I came home and opened the box, I found a cold pizza inside and one original topping entirely missing, and one other scarcely sprinkled. All in all, I consider it a lot less than pleasant experience, and after reading other reviews, I can see I am not the only unsatisfied customer, but...

I have been ordering pizza from this location from the beginning of 2007 when I moved to this area. From time to time I order chicken wings and always ask them to cook my wings extra time so they are very crispy, otherwise we don’t eat them. Usually we get those wings nice and crispy, but on two occasions general manager Jason took my order, and both times wings were undercooked (they were done but not crispy at all). The first time was few months ago I called to let Jason know about the problem, he started arguing with me that if you cook those wing longer that the will not be wings anymore (his words) but gave me a store credit. The second time was today, and when I called, Jason started arguing again, he was constantly interrupting and saying that there is no other way he can cook those wings, although everybody else in that store never had a problem with it. After going back and forth I asked Jason to take my order back and refund my money and he refused to do so. Ones we hung up I took my order back to the store and talked to him personally to find out what was his problem, after all he told me that ones the timer goes off on the wings he can not afford to let them cook longer and still did not give me a refund of $34.77 plus $5 tip to the driver which I did not even ask for because driver did her job. So I left my order with Jason and went to get pizza from Dominos.

I have filed a complaint with Pizza Hut Corporate office, and was told that the area manager will contact me within the next three-business days.

My family and I will not order from Pizza Hut again while this unprofessional so-called manager Jason Frye is working there.

I understand that Pizza Hut could care less, but they have lost a...

Seeing the rating here says it all. I've been going here for 4 years . It's been OK until the past year or so just getting worse with getting the order wrong but at least they always offered a credit. Today at 4pm I spent 23$ (went for the %50 off pizza deal, 2 med. Pizzas & 2ltr) I called them because I didn't get a 2 liter of Pepsi that I ordered. I was told the guy will bring it once he gets back to the store so they did tell him. I waited an hour and 20 mins and would have to wait at least another half hour. I was like so I'm gonna wait two hours for my drink? I asked what he could do for my inconvenience. I've never asked before because I never had to. This so called manager, whom refused to give his name, told me I'd get my drink when I get it and he didn't have time for that. I said excise me? You don't have time? He hung up on me. I called back the store and was told it was a call center. Representative told me they didn't do anything wrong and refused to give manager's name. Ok, now I opened my pizza and it's RAW!!! the whole thing! All gluey! I ordered and payed for for extra cheese but it hardly had any. In fact, it seems even less than the regular amount. So now I get to go recook my pizza. I called corporate. Waiting on up to 3business days. Oh and P. S. they left a voicemail while I was on the phone with corporate and told me that I didn't order a 2 liter and wasn't getting one!! Yeah I love his the receipt I get only shows a total. HEY GOOGLERS! AVOID THIS LOCATION. One of the ABSOLUTE WORST experiences I've ever had. That "manager" is CANCER...