Mill Towne Tavern and Billiards — Restaurant in Sanford

I'm going to be 100% honest.....if I could give this place no stars, I would. I've honestly tried to give this place multiple chances and have been highly disappointed for multiple reasons but the main problem sits at the door, treats people terribly, all while thinking he's any kind of important. He is rude, immature, and has far too much say in any matter. He basically plays owner and it's not a good look for the establishment. You better not be on his bad sad for any reason or else he'll tell you you're not allowed in there. Doesn't even have to be pertaining to you being a bad customer their. He'll take his outside drama and bring it within the work place. He clearly does not respect the owners because that behavior alone is not good for any business. He's literally taking money out of the owners pockets by doing things like this. The entitlement that resides within the establishment is above and beyond. If they shifted gears, focused on customer service, and got rid of the huge problem at the door and hired someone who actually knew how to be a "bouncer" and knew how to treat people, I think their customer base would grow and they would see more customers in there all throughout the day rather than just late night. I've heard multiple complaints from others and used to stick up for not only the establishment but the horrible human being that calls himself a bouncer but I can no longer do that. I was told and can now agree that the only reason they have a customer base at all is because they're one of the only bars in the surrounding area that's open late, if they don't decide to randomly close up whenever they feel like it, which they've also done several times. If a late night bar opened up in that area, I think they would see a very large and negative shift in their sales and that's sad. I would love to see Bar Rescue go in there. Everyone would have a rude awakening and certain individuals would be out of a job because they 100% do not belong in customer service or the...

You want bottom of the barrel service? Look no further. While seated at the bar area ordering drinks and food, this waitress said to us that her attention will be” elsewhere” once it’s busy.. even before asking us what we would like for a drink..once we got our drink it took roughly 25 minutes of waiting to place an order for an appetizer, and mind be hold, it wasn’t busy yet..she came over and took our order. Once we got our mozzarella sticks she slid them over to us and marched away.. another 25 minutes later and 2 empty beer glasses we still were ignored while they continuously walked by us NOT taking orders from anyone else.. after we got their attention we got a pizza ordered. We were happy, knowing patience is key in this time and day. Waitress brought the pizza over and SLAMMED it down in front of us and left, I wanted another drink, and so did my husband? We didn’t get that, we didn’t get the chance to ask. This was the most hideous place of customer service I’ve ever experienced, and YES we are VERY patient knowing restaurants are suffering from COVID, but this, this was NO excuse to not even smile, or interact with...

Was denied service on New Years Eve. We were immediately asked to leave due to dress code, even though half the people were in sweat pants and tshirts- INCLUDING the “bouncer” at the door. As my party were all people of color, we were the only ones denied. There were people being allowed in behind us in the same exact attire when i asked why they were allowed in and not us. Our group was told “we weren’t appropriate for the night”. The man at the door clearly has a problem with us the second we walked through the door. We will be following up with a report. This place discriminates.

Updated post after the owners response claiming they turned others away: They did not. They IMMEDIATELY let a group of men in after us (while I was still there being told we were not allowed in) in with tshirts on sweatpants. It was clear admission was a very...