Chicken Express — Restaurant in Sanger

I've never ate at Chicken Express, and apparently, there are multiple locations near me. It's never caught my attention in the 17 years of me living in Texas. So here's why I gave great feedback at this location. I was unable to get the nice young man's name who took my order, but he didn't seem to be bothered by me taking my time to order, and also offered to switch out my hushpuppies for a dinner roll. (Sorry, but that means a lot to some folks) Then another young man came out with our order so quickly offered to place it at a table of our liking 👍 😀 I felt welcomed and appreciated. Than to top it off, from the sound of it, a customer from the drive through came in because her order was missing items, but the young man at the counter apologized and quickly fixed her order and also offered (if she liked) to grab a gallon tea on the way out. 😀 I must admit I was impressed, but the staff and how well they handled customer service with a line of cars and how quickly they took care of them all.

I know some people will appreciate this. Thanks...

This place has gone way down in both service and the food. I have had to bring my food back several times or call them and let them know that they didn't include something in my order. Today was no different. We ordered the 8-piece family meal and when we got home we discovered the chicken was not fully cooked and the french fries were very old and stale. I called and spoke with someone named Tristan and she said that they would remake the order for us and I gave her the order ticket number. My husband went and picked up the order and when he brought it home there was a box full of dark meat. When I called back and questioned why there was no white meat I was told it's the cook's choice. That has never been the case! I will say that during the day is service and food are better but in the evening crew it's a bunch of young people who clearly don't care about the food or the service that they provide and it definitely shows. We will no longer waste our money or time...

I visited Chicken Express tonight and was disappointed with my experience. I ordered a 7-piece chicken tender combo and asked for both honey mustard and ranch dipping sauces. I was told that only one sauce was allowed, even though the meal included seven tenders.

When I asked if a single sauce was really adequate for that amount of food, the employee told me I’d have to purchase additional sauces for $0.35 each. Frankly, this policy seems unreasonable—especially considering how many staff members I noticed standing around. If the concern is about costs, perhaps management should reevaluate staffing or consider the customer experience more carefully.

It’s a small thing, but small things can leave a big impression. I hope this feedback is taken into...