Starbucks — Restaurant in Santa Ana

The 250.00 + Ice Coffee, yes I am not kidding you... Be aware and if you don't believe bring your video camera and gather the evidence yourself. I was happy I had found a new spot to enjoy coffee and do some little work or study at this location, there was only one thing concerning me and worrying me a little bit, it was the fact that I have seen tow trucks every day and every 10-15 minutes towing cars away, at first I thought these people probably left their cars overnight and they got cut doing so, perhaps they may have been guests visiting the tower apartment residents and left the cars all night there. But I was about to find out about a scheme... having arrived here at 11:29 am to enjoy a cup of coffee and after spending good 5-10 mnts in line to get my ice coffee I took a seat and set myself with my laptop and do some research work on a case, as I was about to finish my ice coffee I decided to go and check on my vehicle as I read that one hour parking is allow and thinking to enjoy lunch at Rubios across the doorway from Starbucks, I thought I better check with the lot attendant who was marking everyone's car tires, I reach out to him and said; hey I'm at Starbucks having coffee and wanted to check if I need to move my car or not as I am planing to enjoy lunch at Rubios after that, the guy asked me which car I pointed to where my car was parked and he said oh don't worry I just marked everyone's tires you only gave one check mark you are ok, so after doing my due diligence to comply with the new spot rules so o can enjoy both coffee and lunch I went back to my table, then a guy approached me to ask me why do o do for living as I was 10-15 mnts into the conversation I turned to look to where my car was parked and grow concerned as I did not see it, perhaps I got a little confuse thinking maybe I parked in a different spot and didn't remember, so I told the guy to wait I needed to check on my car because I didn't see it, he said I hope they didn't towed it, and guess what he was right on the money... my car had been towed, I saw a SAPD patrol next to the spot where my car was parked and approach the peace officer to ask him if some any reason he had anything to do with the removal of my car from the parking lot, he said no and where was your car parked, he also asked are you on time with payments to what I said the car is paid for, and I explained to the officer I just had checked with the Lot attendant so that this wouldn't happened, police officer said go talk to him, I went to the lot attendant and I was furious and asked him did you had my car towed after I checked with you 20 mnts ago, he responded man don't you see I am real busy here I don't have time to check who's car is here or there I was shocked to the way he was responding specially after he knew exactly who I was....I will write in another review the nightmare at getting my car back that day, and the fact that I want to sue these individuals but until today's date the lot attendant's employer has a number that only rings and no one answers, aside from that no one has gotten back to me about the incident, it cost me half day of work and more than 300.00 dollars including Uber transportation to get my car back. So take this in account and save yourself a nightmare DO NOT GO ANY WHERE NEAR THIS SHOPPING PLAZA AT SANTA ANA HUTTON PLAZA UNLESS YOU HAVE 300.00 TO SPARE WASTE IN THE TRASH, IS JUST NOT WORTH IT. I contacted Starbucks about it and they responded via email about how sorry they were about my experience and that someone was going to reach back to me, it's weird but until today's date no one has yet to reach out to me (normally Starbucks is on top of things like this, but this time I'm surprise about them too). So going back to this location KEEP IN MIND THAT EVERYONE AT AROUND 11:30 AM -01:00 PM FROM AROUND TGE SURROUND WORKING PLACES GOES TO LUNCH, and that it can happen that while you wait in line to get lunch it coffee there is the imminent risk that your car may be next one getting HOOKED, BE AWARE OF THIS SCAM, YOU HAVE...

I work in this area and have came to this location a few times. Most were not very great visits and just thought okay maybe having a bad day everyone has them but 3 or more times is just to much. Sadly its when I order anything other the just fresh brewed coffee.

Today I did a mobile order since it is a busy location and i waa just on a 15 minute brake. I ordered a Latte Macchiato with non fat milk and 3 pumpa of sugar free vanilla topped with extra cold brew whipped cream (venti).

I get there and they made a caramel macchiato so I let the barista (who already seemed very bothered by me talking to her) know it was wrong. I was just thinking she got confused its busy its okay but then she says well in the Mobile app you have to put no caramel if you dont want it. I got so mad and showed her the difference between the two. She then say oh I never seen that one.

So she makes it then says oh by the way we do not have cold brew whipped cream and if you want regular I have to put your drink in a bigger cup. Really wouldn't you already put it in a bigger cup if you have to ?? I just asked for my drink it took more then 10 minutes to just get the order.

Staff needs to learn basic customer service and maybe reteach them how to ask eachother for help if a new drink that they never made appers. Can have a guide to...

Employee at register had a bad attitude like they didn't want to be there when he took my order. Asked for my coffee and a bagel with cream cheese. Everyone has a bad day or doesn't want to be at work sometimes, I get it. My drink is served and I notice they put my name as Phil. I told the other employee that I'm not sure how he got Phil when I told him my name. The employee said the guy who took my order must not have heard me, but it was literally me and two other people in the shop when I ordered. I waited for my bagel to be done toasting. The other employee handed it to me when it was done and I noticed no cream cheese. I asked the employee about, who then asked the employee who took my order, who huffed loudly and then short of shouting told me that it would be an extra charge for me for cream cheese as he stalked towards the register. I told him I had already asked for it when I ordered. The whole ordeal was upsetting, but not enough to make a spectacle so i left. If your in the service industry, dont let a bad mood get in the way of customer service and...