El Zarape Mexican Restaurant — Restaurant in Santa Barbara

I did not have a great experience here. In fact it was awful. I came in attempted to place a order for a steak quesadilla and double cheeseburger combo with a axxess card (buy one get one free). The lady who was cashiering informed me it did not work for the combo, no big deal I just changed it to just the burger with the quesadilla, no fries or drink since there soda machine was broken anyways. She then attempts to ring me up but vastly overcharges me so I go over the order with her again and the fact we are using the card. She then rings me up (while being very rude this whole time) and I show her the cash that it is wrong, she then realizes it is and gets more upset as she has to open the register and re-ring the order. No idea why she was being rude, not my fault she cannot do math or use a register legally to begin with. At this point I receive change, however it was incorrect. I pull aside to do the math as it was apparent she refused to ring me up properly and honestly. I did not receive a receipt with this order that was placed on 9/24/17 at around 5:30. When I did the math she charged me 11.42 for this order of a quesadilla and supposedly free burger. The prices stated on the menu are $6.29 for the quesadilla and $3.69 for the burger in question. So how did I get charged more then both of them with tax while using a axxess card? When I picked up the food and confronted her she was dumbfounded and had nothing to say, she was fine with stealing. I fully broke down the math for her as she was so clueless including the sales tax. By this time I am running late back to the job site, I leave and when I arrive so we can tear into our meals at least we find that they came out incorrect as well. I did not receive cheese on the cheese burger...and the quesadilla was loaded with fatty pieces of meat..what was sadder is how they do not include anything with the quesadilla, no sour cream or anything.

If you care about ethics and integrity avoid this place. As stuff as basic as using a cash register legally and not under delivering on orders...

We are so incredibly happy that we hired Raul and El Zarape to cater our wedding. From the very first phone call, Raul was professional, helpful, clear, kind, and accommodating. He was engaged and interested in the vision of our event so that him and his team could provide the elements to make that vision become a reality. He worked with us to create exactly the catering experience we were looking for: from fine-tuning delicious appetizers and margarita recipes, to providing bartending services, to giving us guidance on bar supply needs, to helping us with setup and teardown. They were also accommodating with dietary restrictions. He was on time and well prepared, and his staff were professional and kind to our guests. After the wedding, we have gotten many comments on how excellent the food was, and we agree! Working with El Zarape meant that both the food and the catering service at our wedding was better than we could...

This is such a great family restaurant. I have been here a numerous occasions and I've always had a good experience. The food is unbelievably good and has a very Mexican Hometown flare and it seems to be of high quality. The cooks seem very kind someone came out and asked if our food was okay from the back he was very friendly very courteous and for those who may or may not understand the language it's easy to learn and it was nice to be able to somewhat communicate with someone of a different ethnic background. I really like this place the food was very good for me and I felt great leaving they must make it with a lot of love cuz I felt good afterwards. I appreciate this place and I will always help contribute to...