Dia De Pesca — Restaurant in Santa Clara

The food is always good.

This review is for the customer service. I write this to share safety concerns in hopes the establishment will make changes to ensure the safety of their guests.

Today, while waiting for my family’s food, I wanted to get situated by making room for my daughter’s high chair in the patio seating area. Since they had children’s high chairs, I assumed that the tables and chairs might be movable to accommodate the high chair-despite them being cement. Within seconds of attempting to move the bench, it had completely fallen apart. I didn’t think it would have abruptly collapsed the way it did being cement benches. If anything, they would have been very difficult to move but with one nudge, the seating collapsed.

When we reported the incident to the woman at the front counter, she accused us of breaking it on purpose and trying to cover it up. I expected a different response to a situation that could have potentially caused injury to my family. A bench abruptly collapsing with a nudge should not happen at any restaurant establishment. It was a very rude interaction.

I would have expected a manger to come out and check on its customers and show some kind of concern. Instead we were completely ignored. Feeling dissatisfied with her lack of response and rudeness, I went back in to express my concern once again. The woman at the front acted like we didn’t exist. She sat there with her colleague eating food as I stood there waiting to get help.

Luckily, a very nice staff member listened to my concern and mentioned that other guests had attempted to move seating in the past and had an incident far worse than mine. In moving forward, I was advised to never attempt to move seating as they will collapse. That was evidence for me to understand that customer safety is not a concern. Other evidence of this was a broken bench placed off to the side in the patio area in plain view.

Maybe it’s common sense to not move seating with that type of material. In that moment, I was only thinking of caring for my family and their needs-not potential dangers as I assume the restaurant is in compliant with safety standards. If the restaurant has been aware that guests have attempted to move seating and unsafe incidents occur as a result of it, it is the responsibility of the establishment to take prevented measures for those of us who don’t have common sense-maybe a sign saying “Don’t attempt to move seating, it may collapse on you causing bodily injury.”

I hope the owners/manager see this review and is encouraged to make changes that will ensure the safety of its customers. Also, it would be nice if the woman at the counter provided costumer service that matched the quality...

Our order:

Shrimp & Crab Flautas Shrimp Cocktail Bean and Cheese Burrito Crab Grande Burrito Chips, Salsa, & Guacamole The Sampler Special...consists of -Tilapia Taco -Snapper Taco -Halibut (Breaded) Taco

Some plates came with pico de gallo, rice and beans.

The environment for outside seating was kind of nice, but we sat inside because it was a bit cold out. The inside is small. Once the place got full, it got loud and the sound echoed. We couldn't carry a proper conversation because we could not hear across the table. If you really want to eat here, you may want to sit outdoors or take out. But, do you really want to eat here?

I'll start with the decent food, the flautas, they didn't taste bad. Once I added some sour cream and hot sauce, they tasted a bit better, too. The other food worth the slightest bit was the tilapia taco, though the tortilla and fish were cold, it had a decent flavor.

Unfortunately, their pico de gallo, guacamole, and salsa were horrible. In my opinion, the guacamole lacked salt, the pico de gallo was dry, and the salsa was too sweet and without good flavor.

The rice and beans didn't taste great, either. In fact, the rice was too salty. In addition, just as with the tortillas and fish, they were both cold...on every plate. This tells me they make them ahead of time and let them sit, but don't bother to keep them warm or reheat them.

The cocktail was not up to snuff, either. It resembled more of an American cocktail than a Mexican one. The shrimp was ice cold and there was a lack of flavor throughout the cocktail.

The burritos were nothing to get excited about, but they didn't seem completely terrible...edible, you could say.

Is AUTHENTICITY important to you? Because this isn't the place to get that! I found the food to be Americanized...catered to a less flavor loving palate. So, if you like less spice, then you might like it here, but it doesn't serve for authenticity.

Service was bare minimum and flat. By flat, I mean to say that it didn't tip the scale in either direction. The server was not attentive, nor completely absent. Not friendly and helpful, nor rude or lazy.

In general, we regret this particular restaurant choice and found it not worth our time and money. I will never...

How have I not written a review for you his place?!

I've been coming to Dia de Pesca for ages... This place is a local legend. It's always in the conversation for top five places to get seafood in San Jose. I've seen this place progressively evolved from the little mobile food stand with makeshift outdoor seating to a full-fledged restaurant. Good for them! The layout is still very quirky, I'm just glad the food is still good. I haven't gotten anything bad here, and I hope it continues to stay that way.

#Sifood: ~ Enchiladas w/ SiFood (Pulpo) - 4.5/5 Basically a perfect plate of Enchiladas. I think I picked the wrong SiFood tho... I should have gotten Shrimp instead. Nothing wrong with the Octopus, it just needs more of it.

~ SiFOOD Grande Burrito (Scallops) - 4/5 The Burrito was very good, I just feel like Scallops was the wrong choice. It would have been perfect if the scallops were cut into smaller pieces and distributed evenly throughout the burrito. But as it was, I'd get one bite with a bunch of Scallop meat and then several other bites without any Scallops.

~ Chips & Salsa - 4/5 Tasty. Just a solid Chips & Salsa.

~ Agua Fresca: Cucumber & Lime - 4/5 Not a common flavor. refreshing during these toasty summer days.

So glad it's not too...