Noah's NY Bagels — Restaurant in Santa Clara

Decided to try Noah's for the first time (09/17/2024). I had to wait close to 30 mins just to order. I ordered a large caramel Latte with an extra shot and a 6-cheese bagel with extra smear. When I received my order, the employee yelled Caramel Macchiato. I told her I didn't order a macchiato and she said "it's the same thing" and gave me my order. I decided to grab the items because I was already there for almost 40 mins by the time I got my items. It felt as if I was burden and a number to the company. The employee looked like an Asian lady about 5'9" and approximately 250lbs. She didn't bother to fix my order at all.

I decided to give Noah's a second attempt this morning (09/18/2024) this time I placed my order online since yesterday I had to wait approx 40 mins just to place and receive my order. I placed the order for pick-up at 07:50a.m, I placed my at 07:13a.m. and when I picked up my order at exactly 7:50a.m. The two bagels were cold as if they had been heated earlier and placed in the bag and they cooled down. The bagels had a glue-like strechy consistency. They were definitely NOT packaged for pick at 7:50a.m. I literally gave this company two tries and failed. Very disappointed, it was definitely not worth my money of approximately $40 in total. I know this doesn't mean anything to Noah's and store owner. Wish they fix the employees attitudes because the quality of the food isn't bad, just wish they did it correctly so we can enjoy a warm...

I had the pleasure of being welcomed by Jasmine at Noah Bagels, and I must say, their service was exceptional! From the moment I stepped in, Jasmine with a smile welcome and went above and beyond to ensure that my experience was nothing short of fantastic. Their warm greeting and friendly demeanor immediately made me feel welcome and appreciated as a customer. Not only did Jasmine take my order promptly, but they also took the time to ensure that my preferences were met, going the extra mile to make sure everything was perfect from suggesting what's new and what's popular at there restaurant.

What stood out the most was Jasmine attention to detail and willingness to accommodate my requests. They displayed a deep knowledge of the menu items and provided excellent recommendations, which greatly enhanced my experience. Overall, Jasmine exceeded my expectations with their exceptional service, professionalism, and genuine care for their customers. Their dedication to providing top-notch service truly made my visit to Noah Bagels memorable, and I look forward to returning soon. Thank you Jasmine for your outstanding hospitality! You are...

Always a wait because the employees are slow and a bit disorganized. I had to read their 'special'/Monday deal to them as neither of the two people who tried to help me knew what was going on. The first person actually just walked away, as soon as I requested it, muttering something about it not being her job. Another time I tried to come here, there were several employees in the shop but only one person picking out bagels and ringing up customers; he didn't seem to have any system as sometimes he'd gice the bagel and then charge the customer right away, and other times he'd give food to a couple customers at a time but then leave them waiting to pay while he helped and rang up other customers who came later. The layout of this small shop causes a jam at the door, and the lot is also small and quite busy as there are 5 or 6 other food places in this . The employees are also not quite friendly, and while they do use gloves, they don't always take them off/change them when going between touching money and...