Went in to ask about selling games, was told that they would offer me 75% of the value. Came back later, the person I originally talked to was not there. Brought in a few games to check for prices, was offered 30% for the highest price item I brought in, and roughly under 50% for the other items. I questioned the price, turns out they use pricecharting.com for their prices. Turns out that they: Weren't looking at the correct version of the items (new vs. CIB vs. loose, while all my items were either CIB or New) Didn't add up all of the games I brought in Was told their machine must be glitching (they admitted they use pricecharting.com for prices...what does your computer glitching have to do with a website) so they took me to the other computer to try again. Was then offered a total of 50% of the value I brought in for credit. I understand how businesses work with buying low and selling high, but when you tell customers you offer 75% of the value and then offer only 50% in CREDIT (meaning offering even less in cash), don't correctly add up all of the items I brought in (4 items), blame the bad prices on a computer not updating the recent prices (while using a website), your business just looks a little bit shady.
The good thing about this store is that if you're looking to BUY items from here, the prices are pretty on par with collector's value. You won't find good deals, but you won't really overpay for items. The store is clean and decent otherwise, though the random gaming accessories/toys are right in front of the cashwrap which makes it a bit crowded if they're helping multiple people at...
Read moreThis shop supports scalpers, pays scalpers to go clear out Pokemon Center vending machines of all their stock, and sells product at a crazy up charge. I understand that demand for pokemon tcg products are very high, but shops should have access to dealers and distributors, and shouldn't have to stoop low to support scumbags who clear out vending machines just to sell at a profit. I saw them do business with a scalper who was very arrogant, proud to say that he had cleared out several machines and had lots of extra stock for them to buy and sell at an up charge to customers. The store feels like it's trying to be an apple store, there are no tables to settle in or even play cards, i don't think they even host any sort of events for the community like trade nights, it really does seem like their sole purpose is to move product and make profit. They have zero integrity business practices, i saw them lowball customers trying to get their cards comped for sale, and they are what's wrong with the card collecting community. The whole experience in the store left a bad taste in my mouth. The only redeeming factor is their fem employee, who was very nice and complimented my girlfriend on her hair claw clip, was very helpful and made sure we knew she was ready to help us with whatever...
Read moreUse to love this place when it first opened I was a frequent guest buying Pokémon and retro gaming consoles always treated with respect . Today i did not have a great experience trying to sell a Pokémon card with the female employee did not get her name unfortunately. I was trying to sell a card that I’ve had reviewed by other staff and other stores they all said it was in near mint condition. But today the employee decided in her view it was not and wanted low ball me for the card saying it was a lightly played card and the card had a lot of whitening the funny part is I was quoted a price from other employees but I guess she is more of an expert. She had a rude tone to her voice when I was not willing to sell the card for way below market. The card would be a loss regardless for me but I wanted to sell the card at this location since it was one of my favorite shops. Will not be stoping by here anymore due to her attitude towards me.the funny part is a bought this card here prior at full price of near mint condition. So she wanted to just lowball me to flip...
Read more