Starbucks — Restaurant in Santa Clarita

My coworkers and I get our daily coffee from this Starbucks location everyday. My coworker went to pick up this morning round for us. I always order a grande iced matcha with strawberry cold foam in a venti cup and usually never have issues, but this time when I got my drink, the venti cup had 1/3 filled up with matcha and the other 1/3 had strawberry cold foam and the last 1/3 was empty (which is fine), but the issue here was that ratio of matcha to strawberry was half matcha and half strawberry cold foam. My drink was noticeably portioned weird, but still gave it a try. When I mixed the drink, it tasted predominately like Strawberry milk, which I didn't like. I called the location to inform them I didn't like my drink. Shelby answered and asked for my name. I told her the issue, and she was just arguing with me about it. She told me that my drink was "what I had asked for." First of all, if a paying customer is telling her she doesn't like her drink, why are you questioning that.. I told her the ratio was way off to the point I could hardly taste the matcha. She continues arguing with me telling me I should have asked for "extra room" in the cup when I order on the app. Mind you, 1. Ive never had an issue ordering this before, I asked for it the same way, 2. I paid $6 for this drink 3. The cup they gave me did have room, so the fact she was arguing over all these little things is crazy to me. She was extremely rude. Shelby needs to go back to...

When I got there the place was packed. I don't mind waiting at all, but when I got to the front I realized why. All the workers were chatting and joking and laughing. That's fine of course, but a bit problematic when there's people waiting. When I got to the front the guy working there didn't even talk to me, just paused and stared at me. I told him what I wanted. He picked up the cup to write my order and left the counter to keep joking with his coworkers. Came back just to grab my card which I was holding while waiting. Swiped my card, handed it back and walked away without offering me a receipt or confirming my order. When I looked back, the next person in line wasn't being helped for the same reason of socialization. The guy that made my drink only filled the cup up 3/4 of the way if that and walked away without calling my order. I took it and left. Won't be going back. I feel bad for everyone in line obviously just trying to...

I come to this location every single day and I’m really upset with the experience that I had today with Shelby. First off it said my order was ready from the app and it’s not there so she puts down a similar order but a different size drink and I show her my order and she goes. Oh then that’s it and I’m like no it’s not. I had a Venti and she said was it a delivery order and I showed her again! Why would I be here if it’s a delivery. My drink was not the right size. She takes it dumps it in the sink, not apologetic and just has them remake it that takes another 10 minutes and I’m completely late for my work meeting at this point when I placed my order at 8:07 and received it at 8:28. The egg bites were cold by the time I got my complete order. Everyone seem frustrated inside also waiting for theirs and I don’t know if She is just clearing orders without them being finished and there’s mistakes going on, but...