Pleasure Pizza — Restaurant in Santa Cruz

Pleasure Pizza truly lives up to its name, and I must say after having pizza in Santa Cruz from a number of different places this is really the place to get good authentic New York style-ish pizza. How do you know when you found a good pizza place? When you go two days in a row and willing to drive an hour one way just to take your wife back to experience what you had yesterday. I am nothing short of a maze by everything they offer not just in food, but also with their service and love for their customers.

The pizza: Good Lord! That is one giant slice of pizza seriously. Some might think that it's just a big slice of pizza as a novelty but they could not be more incorrect. You first and foremost are getting a slice of pizza that has by far the greatest crest which is dense and chewy and pure bliss and each and every bite. Pleasure pizza does not skip on toppings and they definitely use high quality ingredients which just makes this pizza joint special. I also like the fact that for a restaurant that's on the main drag in Santa Cruz that their prices are more than affordable and for the price you will be completely and totally satisfied not just with the meal but also with your wallet.

Service: How much more can I say beyond they have a great staff of individuals whom are truly treated right because they are attitudes and kindness to their customers is second to none. Don't think just because you got a great slice of pizza for a lower price that you're going to get lower customer service because that's not true. Pleasure pizza has a good formula going on that you have good food and happy people just only makes everything better.

I got lucky on my first trip to pleasure Pizza, they were experimenting with a new pizza I think they call it the chess board or something like that, it's a barbecue base pizza with Italian sausage where you can actually see pieces of fennel within the sausage along with mounds of cheese and I think and don't quote me on this some onions. This pizza was nothing short of amazing and made me instantly go to the counter and ask management about it because it wasn't on the menu at the present time. Please keep it on the menu lol

Pro tip Tip the staff, and enjoy...

I’m sad to say I was not told the truth about dietary restrictions in terms of my food. I ordered a vegan gluten free pizza on Postmates. The ordering was somewhat confusing online so I called immediately to double check that my pizza would be gluten free and made only with vegan cheese. The person on the phone reassured me that the entire pizza would be vegan and gluten free and that he was looking at my order as we spoke. When I got the pizza half was vegan cheese and half was clearly not. I ate a piece, still hoping it was really real looking vegan cheese and then I called back to double check. The same person helped me and gave me this whole story about how he watched my pizza be made and that one side of the cheese was different (more browned) because it was in the oven closer to the heat. I would have believed this except it was an entirely different texture than the vegan cheese, more oily, more crispy. And now I’m sick from eating it. It’s a very particular feeling and it makes me nauseous to eat dairy and that’s entirely how I feel. I’m sick in bed and was directly lied to over the phone. I feel so disappointed because it wasn’t a miscommunication over online ordering, I tried to check twice to make sure all was well. I’m dismayed that a restaurant could not care enough especially when it comes to food safety/ allergies. Definitely do not go here if you have any dietary needs or allergies they will just lie to you even if you ask...

We ordered online and made a mistake. We called immediately and the guy kept answering the phone and saying “we’re busy order online” and hanging up. We continued to call so we could tell them we just ordered online and needed to correct a mistake. The guy said “not my problem, we’re way too busy so you gotta figure it out” and literally hung up. But we cannot correct the mistake online because the order was already placed and it advised us to contact the restaurant. We tried to cancel altogether online and we would have still been charged the full amount of the pizza regardless. Even though we had just placed the order and called immediately. We picked up the pizza anyways, and didn’t eat it but gave it to some unhoused people. We accidentally ordered with pineapples and our child is allergic. Honest mistake that truly could have been corrected. The service was just incredibly rude… we were recommended by a friend to choose this pleasure pizza over the one on 41st which we live closer to. Next time please just hit cancel on someone’s order so they can reorder the correct thing and not tell us it’s not your problem and hang up in our face… we’re paying customers and not less important than the people standing in line. If we were in the restaurant, I imagine you would...