Verizon — Local services in Santa Cruz

This store is SHADY. We’ve gone in twice, and both times they’ve upsold us on something that they completely misrepresented.

The first time, they gave me a big song and dance about their 5G internet. I took the stupid box home, and it turns out that this device won’t work ANYWHERE in Santa Cruz. When I brought it back, they refused to take it back because “We’re just a retail store, you need to take it to a corporate store.” 🤷‍♀️ 😤

Took it to the retail store 20 minutes away, and they said “Oh, we can’t take this back because we didn’t give it to you, so you’ll have to call Verizon and have it shipped back. They should have never given you that, they don’t work here.”

Putting aside the question of why Verizon is shipping out devices in places they don’t work, this was a massive hassle.

Flash forward to 2 months later when I needed something done and it was rush hour, and against my better judgement I went in to do something simple, they upsold me on an extra line that I didn’t need and didn’t want in the first place because they told me that there was some magical special happening that knocked $5 off my bill for a 4th line and that it was TOTALLY FREE.

Somehow we were sucked into the vortex here and agreed to this, and immediately started receiving pro-Trump political texts. Oh yay.

If that weren’t bad enough, we were then charged a $100+ in fees that nobody told me about, and it turns out it’s because that promotion ended in JANUARY. This was MAY.

Steer way clear of this place. Fight the rush...

The experience going into this store has been unpleasant. First they have messed up my bill several times making me go back into the store around 3-4 times and they still could not get it right. Not only did they messed up my bill. I had to pay way more than expected. When I came in to the store and they looked at the account, they said it will go down , and I could leave. The bill did not go down, and I made a final trip. I recently had another experience, I wanted to activate a phone with one of my current phone number. I walked in, and they came to help and they said they could not activate the phone because it is not compatible with the Verizon network. They said to leave. I checked there website and the same phone I wanted to activate the website said I could activate it that phone is compatible. This Verizon location Is not helpful anymore like years back, Ive been with Verizon for more then 11 yrs. The service here was great and now its just awful. Verizon start improving at this store employees unhelpful and are...

Make certain (if able to ) bypass this location They try to change what u don’t want and don’t take the time to listen Quit trying to to sell the product if the customer didn’t ask to have it Training issues for sure/ That was written 1 year ago in 2024. Im editing to reiterate. And stress do not go here again Tod I got Jacked around. Terrible business at this location if u are considering this location. I urge you to reconsider im left hanging again and it will most likely happen to you too Im done emailing. The owner has yet to respond via a phone call. Sad to think they after 12 years with Verizon Thst they are making my choice to move to a different company. A lot easier The universe will resolve this is I’m sure A company who has been in business in Santa cruz for over 30 years shouldn’t receive. Customer service Like this company and ...