Alberto's Mexican Food — Restaurant in Santa Fe Springs

I am writing to express my deep frustration and disappointment with the service I received from Sandra at your drive-thru. This was, without question, one of the most unprofessional and hostile customer service experiences I have ever had.

I ordered fries, yet was given rice. Fortunately, I checked my food before leaving the parking lot — otherwise I would have gone home with the wrong order. When I went inside to have it corrected, Sandra did not apologize, acknowledge the mistake, or even attempt to make things right. Instead, she immediately told me I would have to pay about a dollar more to receive what I had originally ordered.

It wasn’t about the dollar — it was about the principle and her complete lack of accountability. Sandra’s tone was dismissive, annoyed, and combative. When I pointed out that this was her error, she made irrelevant and unprofessional remarks, including where I had parked, as if that excused the mistake.

Your posted policy states you’re “not responsible” for incorrect phone orders, but this was a drive-thru order taken directly by staff — and still incorrect. Instead of fixing the error and apologizing, Sandra escalated the situation and made it uncomfortable for me to even be there.

To add insult to injury, the food I ultimately received was bland, poorly prepared, and not worth the unpleasant interaction I endured. This experience was unacceptable on every level and left me with the strong belief that Sandra should not be working in any customer-facing role, especially in food service.

I urge management to take immediate action, both in addressing Sandra’s behavior and in reviewing policies that punish customers for mistakes made by staff. No customer should ever be made to feel blamed, dismissed, or talked down to for simply wanting what...

Do not use a credit card at this restaurant. The person supposedly the owner Sandra Moreno wrote down my entire credit card number on a piece of paper. I called the restaurant and spoke with Sandra and her excuse for taking my card number was "We have to" I asked her why and she couldnt give me a straight answer. I had to cancel my credit card and obtain a new one. This is absolutely outrageous and I will never go back to this restaurant. I advise future customers to stay away. They are crooks and Im sure they would have charged on my card if I hadnt informed my bank and canceled my card. I just received another call from this woman and she still refuses to give me a reason for writing my credit card...

I forgot why I don't go to this Albertos. I went today because they're near me. I don't have any problems with other Albertos. My family and I like to order their food, occasionally. We don't like take out foods that much. We cook for ourselves. Anyway, ordered cheese enchilada plate. Cheese was grated in the enchilada and not even melted. It wasn't a good feeling to try to eat it. I went through the drive thru. Some guy just asked, " What do you want?" My son went about a year ago and they they wanted to charge him $62 for one burrito. The guy wouldn't back down even after my son told him the price was wrong. My son told him to forget it and left, he would never be coming back. Don't waste your money at...