Cafe des Croissants — Restaurant in Santa Rosa

To the Management of Café Del Croissants,

I would like to take a moment to share my recent experience with your team, as I believe it truly deserves recognition.

I work in the medical field, and while preparing to place a lunch order for our office staff, I called your café to inquire about ordering approximately 20 sandwiches. The first employee I spoke to was kind and tried to provide as much information as possible, but due to my time constraints, I wasn’t able to stay on the phone long. I asked if there was a fax number I could use to send the order, and was informed that there wasn’t one available. The employee suggested I call back when I had more time, which I completely understood.

Later, I was able to call back and was fortunate enough to speak with Cecilia. She was incredibly helpful, patient, and efficient. Cecilia made the ordering process smooth and stress-free, ensuring the order could be submitted quickly while still allowing your team enough time to prepare the food. Her professionalism and willingness to assist truly stood out.

Thanks to her, the entire transaction was seamless, and the food we received was delicious. I sincerely appreciate Cecilia’s outstanding customer service and the quality of the meals provided.

Thank you again for your...

We've been coming here for years; long before they opened and closed a bunch of off-shoots, and we're delighted it's survived. They could do more to improve the decor, but the ambient lighting and tables are comfortable and we like the simple, old-timey feel of it (excluding the new digital menu). But the food is what matters and we're big fans of the size, freshness and quality of their croissants, as well as the generous amount of filling they usually provide.

The trouble, of course, is inflation. Over the years we've always been able to get a sandwich here for a little over $4, which enabled us to get coffee and some dessert croissants to take home. Then last year it went up to a little over $5 per sandwich, which was still reasonable. But last week we went in and paid $20 for two sandwiches and nothing else. Between last year and this, they doubled in price.

With my parents retired and me unsalaried, that's going to price us out of going and I'm pretty devastated about it. I'd rather they'd kept the chalkboard menu and affordable meals. I hope others can still afford to frequent them and...

Horrible customer service. Been a fan of the croissants for quite some time but staff was a real turn off today. Walked in and waited patiently to be helped. We were ignored for about 10 mins and when a young woman finally helped us she was completely rude. When we didn’t know the name of a croissant and pointed she would get completely appalled and talk in the most inconsiderate and rude tone. When I said I wanted a cheese croissant she rolled her eyes saying “we don’t have cheese” when there was clearly cheese on multiple different types of croissants on the wall. I then asked about those croissants and she named them all of which contained the word “cheese” in them. Ironic. She kept just consistently making it a point that we were making her life difficult by essentially just asking questions or wanting assistance as any customer would. I even left her a tip in the tip jar thinking “everyone has bad days I have no room to judge.” She didn’t even say thank you for the tip and just huffed off. Such an upsetting trip to such a delicious cafe! I hope no other customers had a...