La Palapa Mexican Restaurant — Restaurant in Santa Rosa

My wife and I have been coming to this place for more than 5 years consistently as it's been one of our favorite Mexican places in Santa Rosa. We love the refried beans they serve with the chips and salsa, and the food has always been really great. However last evening will be our last trip there unless serious changes are made in their kitchen. It's been maybe a month or two since we last visited, and it's clear they have new kitchen staff. We heard the tell-tale sign of a microwave beeping, plates hitting the glass bottom of the microwave, and the obvious microwave door slamming shut consistently throughout our dinner. I could forgive this if the food they presented was at all edible, but it was some of the worst food I've ever eaten, and I've eaten some spectacularly horrible dinners as a fraternity pledge in college. The refried beans were flavorless, no salt, and worse than the Rosarita refried beans we buy at Costco. The proteins (I had shredded chicken, wife had carne asada) were also flavorless, without salt, and dry and tough.

The one hostess they had working the phones, register, online orders, and bussing all the tables ignored us for over 10 minutes while tending to another table twice, and taking some walk-in orders too. I could honestly forgive the weak service if the food had at all been edible.

It's sad to see one of our places we loved so much fall off the map this hard, but it's clear whatever changes were made in their kitchen were not for the best. Eat at your own risk until kitchen staff...

Service wasn't great, we were never asked if we wanted more chips and barely saw our server to the point of when my husband went up to the counter to pay the server didn't even recognize him, she said "Is this for here or to go?" He said, "I just need to pay for my meal...." Food wise.. It LOOKS good. But my husband cut into his beef chimichanga and it was predominately rice and beans with a sprinkle of ground beef. Not worth the $8. And my enchilada was tiny and I'm pretty sure it had bbq sauce on it. At least a bbq mixture. I don't know what kind of Mexican food these people are used to but this is not it. Also it says online that they have...

A very rude customer completely unprovoked started verbally harassing and yelling at my girlfriend on our way into the restaurant, driving her to tears. Staff refused to do anything regarding the situation, stating that she was a 'paying customer' and couldn't be told to leave (despite the fact that she had already finished eating and was just sitting there drinking). Completely ridiculous that a restaurant would cater to the needs of some angry old drunk lady over potential customers. This video was taken on our way out, she acted like this the whole time we were there. Definitely never...