Five Guys — Restaurant in Santa Rosa

Disappointing experience with 5 guys unfortunately.. I ordered off doordash but to pick up the order myself instead of having it delivered. I admitedly was maybe 5 min (max) later than my pick up window originally told me to pick up my order but for some reason doordash didn't notify me that the pick up window actually ended after they closed--only about 5 min after they closed granted but me being a couple minutes late (arriving at 10:10pm) made it so when I came in to pick up I was told they had "just had thrown it away" they thought I was picking up a delivery so told to tell the customer/cancel the order.. then I had to ask what I should do/if I should cancel the order which they said yes (I thought they were kidding at first but no, and they did not offer to make the food at that point) Then I had to wait in a 107 person line on doordash app to chat with a representative of doordash (which was a while but didn't take as long as I thought it would honestly) the solution was to refund the card which would take 3-5 days..and I couldn't track my refund on my app because I have an Android.. I know this was an issue with both 5 guys AND doordash but I felt that I wasn't "taken care of" or compensated at all for the time lost, gas to drive to the restaurant, or the disappointment of being told your food was thrown out when you eagerly arrive to pick up dinner. It's been a while since I've ordered from 5 guys and I've enjoyed it before but this situation kinda sucked so I probably won't be back for a long time. I'm sure most people will have better experience here than I did this time but this experience just turned me off of getting dinner from here in the future and...

**Summary: The fries are great, but the burgers leave much to be desired. The free peanuts are a nifty fringe benefit.

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Five Guys' fries are absolutely amazing. They're made from fresh potatoes you can see (as a clever gimmick) stacked in boxes leading right up to the cashier. They are so damn delicious that it should be a crime. I'd liken their frier to a potato baptismal.

Also, while I'm not a sweet potato fry enthusiast, basically everyone I know who've tried the Five Guys sweet potato fries are straight up in love with those perfectly salty, orange spud sticks.

As for the burgers... ehhh, I might just order more fries.

Honestly, the first time I tried one, I was really surprised. The restaurants are plastered with glowing reviews from professional foodies, but I ordered something that turned out "meh", at best. I'm pretty sure a drunk, graveyard shift Waffle House fry cook could churn one of these out, and like any Waffle House dish, it'd be a rock solid par for the course. Quite simply, they're nothing special (even mediocre), and just don't command value with their price tag. I never walk away from a Five Guys burger giving zero firetrucks about what I paid, and when I want a short order burger, there are several places I prefer (by a wide margin). Five Guys doesn't even cross my mind.

While the prices are a little steep, they're no higher than expected from this sort of establishment.

Don't let me discourage you, though. By all means, give Five Guys a try! Make your own judgments, because there's no accounting for taste. Just don't let the magazines and food bloggers get your hopes up for the best...

Don't. Just. Don't. A had a bacon cheeseburger $6.69, regular fries $2.99 and regular drink $2.19 for $12.88 all told with tax. The burger was small, expensive, and the guy who wrapped it smashed it. The cheese on the burger had to be the worst cheese I've ever had in my life including soy cheese. The bacon on the burger was miniscule. The onions cut into 1/2 inch squares instead of thin sliced. The order of fries was pretty big but not crisp at all. Served in a brown paper bag with a paper cup for some inexplicable reason.

I was one of eight customers in the place at 8 pm on a Saturday night and the service was still surly. The music was too loud and the patio tables where I retreated to try and escape the music were dirty. All eight or ten empty patio tables; dirty.

I drove past five good taco joints and a pizza place because I wanted a burger and some clown posted a good review the rat. I will never, ever, set foot in a Five Guys burger...