Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Santa Rosa

UPDATE: I was told 12 days ago by corporate that I would get a refund from the owner in 3-5 business days. I am not even remotely surprised I still have not gotten it as I see in the reviews he's TERRIBLE to customers and it was not just me. Just sent a follow up email to corporate... To Be Continued...

I placed an order for pick up at Callistoga Road. I called and canceled it long before I was due to pick it up. I got charged anyway and I have called 3 times since 1/3 to find out how we could resolve it. Today the owner called me and apparently he also owns the one on W. College. I typically pick up from there because I live on this side of town, but was on the East side of town that particular night so ordered on Callistoga. My kid got sick so I cancelled my plans and the order. He tries to tell me that it was delivered to my house. I told him no, why would the Callistoga Road location deliver to Coffey Park. He then says, well it came from W. College... But... W. College doesn't have delivery... ??? We will not be buying anymore food from EITHER store. Waiting to see if I can get it resolved higher up. ...

Tried to order online, wasn't working. Tried calling them and it just would keep on ringing until I ran out of patience. I get home from work around 7 and I was like this is more than enough time to order a pizza. After the failed online order and call in order debacle we rush to the store. They say they are only doing online and phone orders right now before closing. It was 7:30pm on a Tuesday and their hours are until 8pm. The little guy behind the counter kinda shrugged me off. Gladly never give them my business again. Go try literally any other pizza place instead...

Very disappointed! Ordered two pizzas a salad and breadsticks online. When I came in to pick it up they said they were out of salads and breadsticks. I asked for a refund of those items and they told me they were not able to do that and that I would have to wait for a manager to contact me. It’s been over a month and I have yet to receive my refund. I have gone in, emailed and called, and no one has gotten back to me. Needless to say, I will not be going...