Subway — Restaurant in Santa Rosa

Man This Jimmy John's buyout is really starting to irritate... They are full throttle ahead on ruining Subway's brand.....

What happened to "have it your way"...... The main reason people come to Subway is for this slogan.

Apparently some of these locations (including this one) have a problem with customizing their wraps... This is the second location I've ran into that does this. Don't put things on the menu if you're going to do this. I heard a rumor a while back that they were going to try to implement this across the board to make it more like Jimmy John's and I guess the rumors are true..... Horrible decision. Please get these out of truck stops. Put some damn Chipotle's and salad shops in here instead.... So sick of Subway anyways...

This facilities employees were mostly kind other than the dude who I believe is their boss.... He made it very clear that he wouldn't substitute the wrap before I even asked to do so so I changed back to a sandwich..... Additionally, they were almost completely out of cookies with an almost completely empty cookie display... And they were also completely out of black olives...... 🤦 Just dumb

Also, their fountain drink machine is extremely loud for some reason to where you can hardly even hear the employees asking you...

On 16 March 2024, Saturday, at 1330-1340 hrs.

Three of your workers were bantering about, cussing, and talked down to customers, as if they were better. Not even a thanks for patronising your establishment. I understand the pressure of a queue, but they've got to do better and act professional. It makes the local population, which these employees are drawn from, appear UNCOUTH and no better than a PEASANT. IF YOU CAN'T ACT RIGHT IN A JOB, RESIGN. NO ONE WANTS TO DEAL WITH YOUR ATTITUDE.

Let's all stop patronising this dump. The franchise owner isn't doing a damn thing about this baloney, based on the horrible reviews. Then they can't pay the TA RENTAL SPACE. EQUALS NO JOBS FOR...

Worst customer service got from Jose I asked him to I want one more Subway sandwich and he showing me his attitude he telling me why I didn’t tell him at the first place when I’m getting my first sandwich and then when I paid for my stuff I asked him for chips and drink but he just charged me for a drink and when I asked for chips he said I don’t charge for it It’s just $.30 difference that’s his mistake and now he want me to pay two dollar for chips it’s not about couple of dollars it’s about customer service which is worst at least...