Motel 6 Santa Rosa, NM — Hotel in Santa Rosa

Most travels who spend 8 to 12 hours in a car riding are just looking for a clean room and soft bed to get a good nights rest. I've stayed in hotels and motels costing from $30.00 a night to $400.00 a night searching for the "basics". After spending several hundred dollars on a room being very disappointed, I decided to book a room at Motel 6. I was not expecting much. Actually prior to my stay my perception of Motel 6 was that it was a flee bag hotel.

I booked my room through Motel 6's online system which I found to be very easy. When I arrived, the front desk person actually had my reservation that I had booked online.

Back to Motel 6, when I opened the door to my room I was shocked that my key card actually opened the door. My previous experience at another motel was not as positive and at 11PM I had to walk back to the office at another motel and tell them my key card did not work and they issued me another one and I had to walk back to my room and try the second key card -- which finally worked.

Back to Motel 6. So I opened the door and the first thing I noticed was no carpeting. I wasn't sure that I liked that or not. But as I entered the room, I noticed the room was extra clean (even the floor). In some prior hotel rooms, you could hear the carpet crunch as you walked on god knows what on the dirty carpet. After a few minutes in the room I decided I liked not having a carpeted room. The beds were soft and the bedding was clean. The tv worked. Wow had I found it? A motel or hotel that offered just a basic clean room with a tv, soft beds, a clean bathroom.

So I asked myself the question -- All travelers want is a basic clean room for the night. When did that change??? Most hotels and motels now offer: a light breakfast (including make your own pancakes) ... really, if I want breakfast I'll go eat breakfast at Denneys. They offer hot tubs (which most of the time are being repaired) and swimming pools. Most travels stop only want a clean basic room at a fair price. When did it become necessary for hotels & motels to offer all the extras?

Kudos to the cleaning staff that cleaned our room prior to our arrival. You did a great job. I don't travel that often but in the future I'll be staying at Motel 6. By the way, my wife in not easily impressed ... and she was impressed. It's a...

Let down hideously by shoddy housekeeping.

I tend to use Motel 6 a lot when I'm on the road, and this property is not a prime example of the budget chain. Rooms are tired-looking and in need of refurbishment. The beds are relatively new and comfortable, which is far more important than the color of the walls, so that's a huge plus.

However, while the sheets were clean, the rest of the room wasn't. Lampshades hadn't been dusted in forever, and there was a noticeable layer of dust under the bed. The floor looked positively grimy and I ended up "mopping" it with a towel.

Disgusting...

Just for shitz & giggles I hung around for a few minutes to observe housekeeping, the following morning. Sure enough, they basically go into rooms to change the beds and clean the showers/sinks. Everything else is ignored.

Avoid if possible.

Addendum: In response to Motel 6. Firstly, calling your customer relations number does not work. I tried that following a complete fiasco at the Santa Fe property, some time back. There's a review of that experience in my archives too, and calling customer relations proved just as farcical as booking the motel itself. Ultimately it achieved nothing except the wasting of several hours of my time.

Secondly, when I tried calling the Santa Rosa property, the day before my stay, your system told me that the motel was experiencing problems with its telephone system. On check-in I was told that the receptionist had no idea, but that there had been problems for a couple of days. She also informed me I'd need to pay in cash, since the card terminal was down.

When I passed the door, ten days later, your telephone system informed me that the motel was experiencing problems with its telephone system, so I stopped by on my way through. As I was walking into reception, the receptionist was telling another guest that she had no idea what was happening, but that there'd been problems for a couple of days, and that he'd have to pay cash because the card terminal was down.

So, Motel 6... Back to...

Chose this place because it was getting late on a long road trip and they took pets, guess I should have known that would be the only silver lining to this place. First off its advertised as 37 dollars a night (so not expecting the Taj Mahal) when I get to the desk I'm told it's 49 dollars a night and that's for 1 person. It goes up to 59 a night for two people, it's my impression that hotel rooms are double occupancy and shouldn't have a separate rate but whatever, I was tired. I asked the desk clerk why the rate was different than that of the website to which he shrugged his shoulders and asked me if I want a room or not. So after restraining myself from dragging him across the desk (I have no patience for surly service industry people, your job is to service and smile dammit) I told him to give me the expletive deleted key. After this exchange he turned nice, which I don't understand. I was asked what kind of room I wanted so I said , "king, queen, whatever". Well in saying the word "whatever" I guess that opened up the world of possibilities. I open my room to find a double twin. Again, whatever, I'm tired and now the dogs have a very nice bed. Have to hunt for wall chargers. The TV is circa my birth and the volume control has to be done on the TV itself. Shampoo and conditioner are 2.25 per "hotel size" bottle in the vending machines, you know the type I'm taking about, the ones that every other hotel offers complimentary. Wifi costs 2.50 to access but you can grab the nearby hotels and Dairy Queen's too. I give two stars because the room was semi clean and I didn't get attacked by bedbugs. But for all it will cost you in the long run, go across the street or next door. You will get better amenities for...