Banh Mi Zon - San Rafael — Restaurant in Santa Venetia

I’ve had many of the dishes here, when it’s good, it’s very good. The vermicelli bowl with grilled meat and all the toppings was extremely flavorful and delicious last time I got it. The meat was just perfectly grilled and had so much flavor. The bhan mi sandwich is also very traditional, with the pate and really soft baguette.

The portions are a bit small. And it is a bit expensive. But I guess that’s Marin county.

What I don’t like is that the ordering experience is completely anonymous and either online or through ordering kiosks that ask you a hundred questions. It’s like ordering with a robot, and it’s just unpleasant. Especially touching the screen that a hundred other people have touched right before eating, it’s not great. Also, the way the menu and ordering is laid up is annoying and difficult to use if you don’t go there all the time.

Part of ordering at a restaurant like this is having someone “take care” of your order, maybe ask a question, maybe get a recommendation. That’s not happening here. It’s just anonymous. And then they expect a tip? No. I’m not tipping if I’m doing all the ordering work myself at these prices. If you took care of me, I would tip you. A tip is for service. I assume assembling a sandwich if what I’m actually paying for.

The atmosphere inside is loud and not clean. The tables were dirty, the music was so old, and so loud, it was as if they were telling the customer “don’t hang out in here”.

And finally, the brief interaction with the person that gave me my drink and sandwich was unpleasant too. I don’t think she was happy that I didn’t tip.

I have to agree with some of the other reviews, sometimes I’ve gotten somewhat disappointing meat on my sandwich (which is my preferred item here).

Anyway, I do wish them well, but please make the stupid ordering kiosks optional, clean the place up, turn down the annoying music, actually interact with your customers, who knows, maybe it would help everyone have a...

The first bahn mi sandwich I had was in San Francisco was about 5 years ago. (2014) It was my first experience eating a Vietnamese sandwich. Although I don't remember the name of the place I ordered from, I do remember the sandwich being very delicious. Very fresh. Very filling, and a flavor of it's own. I left really satisfied and thinking Bahn mi is something I can't wait to try back in Marin where I live . I didn't realize this was going to be such a hard task. The first time I saw the Bahn mi zon food truck parked near my work I was hooked. I would get a different sandwich for my lunch once a month or even every other week. I have since tried other Vietnamese sandwiches around loacal. They are all good. But lacking an authentic flavour. I knew Bahn Mi Zon had just opened recently and finally decided to give them a shot. The place was so clean and the menu had bowl options if you don't want a sandwich. Thai tea which I ordered and enjoyed greatly. The service was excellent and the staff was friendly. The sandwich was exactly what I was expect from an authentic Bahn mi. (I got the Traditional) Very delicious sandwich. Worth the price. Very filling and if your feeling extra hungry, you have options to add extras. I am looking forward to my next trip back to try different sandwich or a...

We came down from sacramento and were in the area so decided to try this place. On the website it says they allow dogs, this is not true. we had to leave our dogs in the car which thank god it was super cold outside. now, this is a pastry, banh mi, pho, rice bowl, and boba spot. Restaurants like this sketch me out because they don’t specialize in one particular thing so how can you know their food is good? We ordered their pho. rice bowl. and boba. They automatically put all of the vegetables (basil, bean sprouts, jalapeños) in the pho for you, this is not said on the menu at all. my prob ended up tasting super herbal, the brisket also seems like fake meat? it breaks apart into little squares and taste soo off. their boba and thai tea is BOMB along with...