Arby's — Restaurant in Sapulpa

02/28/25 11:45 a.m. Drive thru. First of all told order cost half of what they charged me when I got to window to pay, but whatever, no problem. The heifer at the window literally threw my change at me and I didn't even have my hand out. She dropped part of it. She didn't apologize and just handed me the rest of my change. When I told her I wanted all of my change she sighed and said I needed to pull up so she could go outside and get it. I told her okay. She asked the person behind me to get out of his car and pick up my change. He did and she brought my change out with an attitude said, "Here is your 28 cents," and stormed away. I don't care if it was just a penny. She should have slowed down and handed me my change. The attitude was a zero and she has no business interacting with customers. No more ARBY'S business from me.

So, Arby's sent me a link to further comment on my experience. I clicked the link and it said the link...

The young man at the counter was excellent! He was on his toes, apparently doing everybody else's job. I ordered potato cakes (yea! Their back), and a super roast beef without tomatoes, I'm totally allergic -- like anaphylactic allergic!! So I got my order, UGH, curly fries! Well, the potato cakes are still cooking. Is that REALLY an excuse? Why did I get curly fries to begin with? So, by the time I got the potato cakes, my sandwich was cold. The poor young man, was going to get me a FREE COOKIE; however, the smart allek cooks in the back insisted he pay for it. I REFUSED the cookie. Left with my food. Started on my way to work, eating my food in my automobile. BAM, a tomato on my super roast beef sandwich. Half way to Tulsa! Couldn't go back, because I would be late for work. It was the smart allek cooks who...

Our food: frigid. Took forever to place my order, to find out they stopped selling Pepsi in leu of Coke. I was very disappointed already, then it took twice as long to receive my order.

I stayed up all night cleaning vomit out of the childrens beds and carpeting.. very obviously was the fast food from our late lunch.

The sandwich lady seemed very nice, however. She was a pleasant beacon of hope, amidst the chaos. I do not believe any of this to be her fault, she seemed very efficient at her job while others there skimped on food health standards. I am seriously disturbed that my family and I may have been inadvertently poisoned by such carelessness, (would not have mentioned anything had we not gotten so violently...