P.S. Taco Company - Saraland — Restaurant in Saraland

On August 12, we celebrated my Mother’s birthday, which was pretty significant. We had a party of about 15.

Let’s start with good things: The decor was nice and the location is conveniently located.

The margaritas were very good.

The waitress was pleasant.

The unfortunate part: We arrived at 7:20 p.m. The atmosphere was so chaotic that there was no one to greet us or even noticed that we entered. We stood there for a while until I engaged the waitress asking if we’re could move some tables around in the patio so that we can seat ourselves.

We were advised that the kitchen was behind about 15 or 20 minutes. However, no one took a drink order until approximately 40 minutes after we arrived.

One hour and fifteen minutes after arriving the waitress started our food orders. By 9:43 p.m. only 4 people out of the entire party received their food. Three orders were placed in to go boxes and were obtained from the bar. 6 of us left with no food at all because at 9:43 p.m. the chips for the nachos had not been fried.

I counted three groups they had a minimum of 3 people in their party that arrived after we did, was served their good and left before us.

Areas of opportunity: The customer isn’t always right but they are deserving of communication. It’s always great practice to be able to have a strategy during crisis. The restaurant was definitely packed. However, drink orders do not have to go through the kitchen, the drink orders could’ve been taken and the table could have been served chips and salsa immediately to accommodate the guest.

Being communicative is always important. Not abandoning your patrons is significant. When you leave someone sitting in their own thoughts the speculation can be the total opposite of reality.

When operating understaffed it’s super important that several practices are implemented. These implementations can include:

A flow chart for both the floor and the kitchen. A Mexican restaurant should never run out of chips. Tuesday, Friday and Saturday are peak times. Chips can be prepared a day in advance and properly stored as their shelf life is long. Meat can be proportioned and pre seasoned to reduce turnover time. Zone integrity is key. If you’re free as a teammate jump in to assist your partner. Definitely respect the assigned zoning areas but when you see that your teammate is sinking don’t watch her down!

Last night I witnessed a server look and feel defeated. I encouraged her that unfortunately she was the face of an organization that presented a lackluster performance tonight. I explained that what she represented was a team member that wasn’t supported tonight.

Will I go again? Yes! Because I want to give them a fair shot.

Will I have expectation? Definitely.

Will they meet them? I faith that they will. If they can’t.. They can contact me as their consultant and we’ll...

At the intersection of bold flavors and Southern charm, P.S. Taco Company in Saraland, Alabama, stands as a vibrant testament to what happens when creativity meets quality. This establishment, though unpretentious in its appearance, delivers an experience that is anything but ordinary, making it a must-visit for anyone who appreciates a well-crafted meal.

During our recent visit, we indulged in the Skinny Taco Macho Burrito and the Grilled Chicken Macho Burrito—both of which were nothing short of spectacular. The food at P.S. Taco Company is a masterclass in balancing flavors, with each bite offering a delightful combination of textures and tastes that had us savoring every mouthful. The ingredients were fresh and thoughtfully combined, resulting in dishes that were not only delicious but also incredibly satisfying.

What truly sets this place apart, however, is the generosity of the portions. The Macho Burritos lived up to their name, arriving at the table with a presence that could only be described as impressive. These are not merely meals; they are feasts, brimming with all the elements that make a great burrito—tender meats, fresh vegetables, and perfectly seasoned rice and beans—all wrapped in a warm, soft tortilla.

Accompanying our meal, we enjoyed a refreshing lemonade and a couple of Jarritos, which perfectly complemented the bold flavors of the food. The drinks were a delightful addition, adding to the overall experience with their crisp and tangy notes.

Our dining experience was further elevated by the outstanding service provided by Schuyler. Friendly, helpful, and full of infectious pep, Schuyler ensured that our time at P.S. Taco Company was not just a meal, but a thoroughly enjoyable outing. It is rare to find a server who brings such energy and enthusiasm to their role, and Schuyler’s attentiveness added a personal touch that made our visit all the more memorable.

In a world where dining out can often feel rushed and impersonal, P.S. Taco Company offers a refreshing alternative—a place where quality, generosity, and service come together in perfect harmony. We left not only with full stomachs but with the anticipation of our next visit already in mind. For those in search of fantastic food served with a side of Southern hospitality, look no further than P.S. Taco Company in Saraland. It’s a place that promises—and delivers—a great...

Against restaurant wisdom , I gave it a shot. The menus placed in front of us, needed to be thrown away. Their menu aesthetic went along with the bathroom. The bathroom smelled like a spring break Cozumel bathroom that displays a sign telling guests not to flush the used TP (Numero Dos mi amigo!) The queso came out as cold as a vichyssoise soup. Alfred would have been proud. However, cold queso is not appetizing. The chips were cold and old, and should not have been told to sold. Now the doubt set in. Food came out, the chicken taco was no bueno. Bland meat, a bunch of lettuce and the textures were off putting. Way over priced. The fried fish taco was okay but has a small amount of protein. I needed a bib as there was a lot of juice from the cabbage I assume, that dropped out of the taco. The backwoods Hawaiian was okay. The combination of toppings along with the pork belly complimented one another. The Korean taco- it was not good. The quality of the meat and the flavors do not pair. Service was decent; and comparable to what the place offers, cold queso and Russian Roulette Taco. The server was nice, they need a little more training on table awareness. They never checked up on why we didn’t touch the queso while it sat there, cold and alone. Also, don’t give customers nasty, brown, sticky…..nasty menus. It takes five seconds at most to give customers clean menus.

The queso- it fits in an itty bitty, teeny weeny, shriveled little…. Oh wait I got off track….baby cup. We didn’t eat any of it, and it fit into an itty bitty 4 oz cup. Way over priced. I took the queso with us, because we are hoping the queso being warmed up, may taste good. Here’s to hoping! Making authentic queso is costly, however, when it is severely diluted down, that drops food cost and quality making this over priced queso…. That fits in a 4 oz cup.

It’s a sad atmosphere because there is potential yet it seems like there is a lack of care. The other reviews are extreme: either a 5 or a 1. There are a lot of 1’s.

Either there are internal issues or the 5 star reviews are...