Country Inn & Suites by Radisson, Saraland, AL — Hotel in Saraland

Hello, overall my stay was ok but not great. It took me about 15 minutes to get checked in when I arrived just after midnight on Sunday night. The young lady, stated, after she came back into the lobby, that " she did not see me come in" which was possible because a black ford truck with a trailer was sitting at the lobby entrance. A few other guests was getting out of it. While I was backing in to my parking area. I thought "maybe" the clerk had to go and help those guys with their rooms or something? Then after the clerk came inside from outside, and began to check me in for my prepaid stay, she stated " the printer was down and she needed to make a photo of my Tn. D.L. to email the hotel email address, however when I looked at what she was actually taking a photo of it was both my Capitol one master card and my Tn. DL. , SO THAT VERY MUCH CONCERNED ME SINCE MY ROOM WAS ALREADY PAID FOR THE INSTANCE I BOOKED MY STAY. ALSO THAT CONFUSED ME ON WHY MY CREDIT CARD INFO WAS NEEDED AGAIN SINCE IT IS ON FILE WITH THE CHOICE PROGRAM THAT I AM A MEMBER OF AND I HAVE BEEN FOR MANY YEARS. , my room was great, all was well with the morning meal, the property is safe and secure and for the most part well maintained. Then in the morning at check out the same situation, I had to wait about 5 minutes to get someone to show up to check me out, the young lady was nice and helpful, she even printed a receipt without my having to ask for it which by the way is a first for the choice motels that I stay at. Normally the clerks say, the printer is " down or out of inks, etc, etc. " however. I wanted to confirm that infact the night clerk was required to do what she stated she " had to do " in order to check me in, which was " take photos of my ID and credit card, well, the day clerk CONFIRMED THAT SITUATION WAS IN FACT TRUE. SO OKAY I GET COPY MACHINES BREAK FROM TIME TO TIME, BUT IT SEEMS THAT ALL CHOICE HOTELS HAVE COPY OR PRINT MACHICE ISSUES EVERYWHERE I STAY FOR SOME REASON OR OTHER. THAT IS FINE, WHAT IS NOT FINE FOR ME IS HAVING MY CREDIT CARD PHOTOED AND THEN EMAILED ESPECIALLY WHEN MY ROOM IS ALREADY PAID FOR AND MY CREDIT CARD IS ALREADY ON FILE. SO WITH THAT NOW BEING SAID. I HAVE BEEN IN CONTACT WITH CAPITOL ONE TODAY AND WILL BE GETTING ANOTHER OR NEW CREDIT CARD NUMBER. NOT SAYING ANYONE WOULD DO OR HAS DONE ANYTHING WRONG WITH MY CREDIT CARD ON FILE BUT LET WAS FACE IT, THAT SITUATION COULD BE POSSIBLE IN THE FUTURE IF THOSE FILES WERE TO FALL INTO THE WRONG HANDS. SO FOR THOSE THAT MAKE YOUR EMPLOYEES DO THAT TO YOUR CUSTOMERS, WOULD YOU WANT YOUR PRIVATE INFO FLOATING AROUND LIKE THAT IF YOU WERE IN MY POSTION, MY BET IS , NO WAY. HAVE A GREAT DAY AND THANKS FOR THE STAY. RESPECTFULLY DON...

Hello, overall my stay was ok but not great. It took me about 15 minutes to get checked in when I arrived just after midnight on Sunday night. The young lady, stated, after she came back into the lobby, that " she did not see me come in" which was possible because a black ford truck with a trailer was sitting at the lobby entrance. A few other guests was getting out of it. While I was backing in to my parking area. I thought "maybe" the clerk had to go and help those guys with their rooms or something? Then after the clerk came inside from outside, and began to check me in for my prepaid stay, she stated " the printer was down and she needed to make a photo of my Tn. D.L. to email the hotel email address, however when I looked at what she was actually taking a photo of it was both my Capitol one master card and my Tn. DL. , SO THAT VERY MUCH CONCERNED ME SINCE MY ROOM WAS ALREADY PAID FOR THE INSTANCE I BOOKED MY STAY. ALSO THAT CONFUSED ME ON WHY MY CREDIT CARD INFO WAS NEEDED AGAIN SINCE IT IS ON FILE WITH THE CHOICE PROGRAM THAT I AM A MEMBER OF AND I HAVE BEEN FOR MANY YEARS. , my room was great, all was well with the morning meal, the property is safe and secure and for the most part well maintained. Then in the morning at check out the same situation, I had to wait about 5 minutes to get someone to show up to check me out, the young lady was nice and helpful, she even printed a receipt without my having to ask for it which by the way is a first for the choice motels that I stay at. Normally the clerks say, the printer is " down or out of inks, etc, etc. " however. I wanted to confirm that infact the night clerk was required to do what she stated she " had to do " in order to check me in, which was " take photos of my ID and credit card, well, the day clerk CONFIRMED THAT SITUATION WAS IN FACT TRUE. SO OKAY I GET COPY MACHINES BREAK FROM TIME TO TIME, BUT IT SEEMS THAT ALL CHOICE HOTELS HAVE COPY OR PRINT MACHICE ISSUES EVERYWHERE I STAY FOR SOME REASON OR OTHER. THAT IS FINE, WHAT IS NOT FINE FOR ME IS HAVING MY CREDIT CARD PHOTOED AND THEN EMAILED ESPECIALLY WHEN MY ROOM IS ALREADY PAID FOR AND MY CREDIT CARD IS ALREADY ON FILE. SO WITH THAT NOW BEING SAID. I HAVE BEEN IN CONTACT WITH CAPITOL ONE TODAY AND WILL BE GETTING ANOTHER OR NEW CREDIT CARD NUMBER. NOT SAYING ANYONE WOULD DO OR HAS DONE ANYTHING WRONG WITH MY CREDIT CARD ON FILE BUT LET WAS FACE IT, THAT SITUATION COULD BE POSSIBLE IN THE FUTURE IF THOSE FILES WERE TO FALL INTO THE WRONG HANDS. SO FOR THOSE THAT MAKE YOUR EMPLOYEES DO THAT TO YOUR CUSTOMERS, WOULD YOU WANT YOUR PRIVATE INFO FLOATING AROUND LIKE THAT IF YOU WERE IN MY POSTION, MY BET IS , NO WAY. HAVE A GREAT DAY AND THANKS FOR THE STAY. RESPECTFULLY DON...

First off, the hotel rooms are decent enough for the price, that is not what I am here to complain about. I am here to complain about the way they run their business. First off, their website description for pets was an outright lie. On one website, their pet fee description was they charged a ONE time fee of 25$ up to four pets. Once we got to the hotel they charged us over $50 for two little small dogs. We informed them they need to change their pet fee description on the website. We thought 50$ was a lot for two small dogs. Secondly; the rooms were just OK. Just a standard room with all the needed amenities. The pillows they used were poorly made and cheap and left my mother with neck, shoulder, and back problems with a lot of pain. We requested extra pillows after the first night and the woman, my father asked to get us extra pillows, got rude and told him she'll do her best. She came back with just 1 extra pillow, and you can't tell me in that hotel they don't have extra pillows laying around. Another incident I would like to point out is, random people WILL drive up to the hotel to use the pool that is only meant for paying hotel guests. While I was using the pool, two teenage girls pulled up and got into the hot tub. Moments later another woman and teenage boy drove up and then walked away after seeing people were in the pool. Staff do NOT pay attention to who is on their property. After checking out, we paid via credit card. We thought everything was paid for when a several days a later an unknown 100$ charge from the hotel was made to the card. We called the hotel immediately and they explained that it was a "soft charge" and that it would be put back. It was put back the next day, but the hotel never contacted us or informed us of this amount being taken from the card to begin with. We wished there was more communication from the staff of this hotel. A lot of the workers there were hardly around or seemed like they rather be elsewhere and all of them seemed to have a bit of attitude. Staff was not very friendly to us. I recommend anyone thinking of booking this hotel, to find a different hotel. Even if it costs a little bit more, it is better to find a nicer, friendlier place than to spend and waste your money to a place that seems like they don't care about their paying customers. With this review, we will not be back to this hotel or any other Country Inn And...