Carrabba's Italian Grill — Restaurant in Sarasota

Usually perfect, but our last two visits was not so good.thus last visit, I was there with extended family about 8 of us and it was busy, I'll give them that. We were not treated kindly from the point we sat down to the end of our meal. The waitress was short temperament, slow, seldom visited our table and when she did it was not vary attentive. Over all poor service.

The food was room temperature or cold. Had issues with two meals, and talking to the waitress, she was rude and short temperament. Basically said "she doesn't cook , just puts orders in", etc. That's not what you say. She had no clue of customer service or respect. She later got a manager, who handled the situation much better then the waitress.

I understand what being over worked, busy with multiple jobs can do to a person. If it's getting this bad and she couldn't handle it she should be asking for assistance for others or let the tables know the situation and make them aware that tonight is excessively busy and it may take longer then normal. Most people will understand this situation. No need to be a ride, disrespectful, ungrateful, nasty, uncaring, no smile person (waitress). We all said thank you and was vary kind to her and she hardly responded.. Other wait staff was handling their tables just fine.

This was at the University location, and It was our worst experience there at any Carrabba's. We (family) have been there many times over the years and go to Carrabba's often. It's unfortunate, it's mostly been 100% amazing. Yes, there is the occasional small issue that may arise but it's never like this, even in those busy and crazy days. It was the worst experience my family had at a restaurant in many years. We were upset and aggravated, just wanted our check and go. Yes the manager made adjustments to the bill, and that was good, well done.

The waitress, I wish I took her name down and contacted high management. I personally was ready to confront the waitress and management there in the spot and say something to the waitress personally. Yes, I kept cool and calm. We were all (family) so let down and disappointed with our last visit.. Again our experience with Carrabba's have been extremely awesome in the past, now it's not. We won't be back there anytime soon. I hope that the waitress received the help she needed, She was...

Today was the 2nd time in a year that I was treated poorly by staff at this location, and I won't be back! I ordered take out and was told when placing my order to pull around to the south side of the building when I arrived and that they would bring my order to the car. I received a text that my order was ready at 7:28, and here it was 7:45 and I was waiting outside despite being told it was ready 17 minutes ago. I called to inquire as to when they would bring my food out to the car and was told since I was not in a " to go parking spot" ( there weren't any available when I first arrived) that I would have to move my car or not be served. I told the person on the phone that I would gladly meet them halfway (10 feet ) from the designated to go spot, but I didn't feel that it was necessary to move my car (10 feet).

Shortly after a unpleasant young lady appeared at my window with the food and glared at me, I am assuming in an attempt to make me feel uncomfortable because I wouldn't move the car 10 feet. After spending over $ 80.00 in their establishment I didn't think it should have been an issue!

The food was mediocre at best lacked flavor and the bread was hard as a rock. I think this location should take a lesson from the one in Venice FL, because I have always enjoyed my meal and received exemplary service at that location. For the prices they charge they should put more effort into making sure their food is up to par and that their employees are kind to the customers!

On a site note,presentation is everything and the owners of this location should think about taking a pressure washer to the front of the building and cleaning it up a bit! The outside walls are black and the entrance looks nasty. I visited a year ago and it looked just as filthy. A little food for thought... If this is what the customers see, how nasty are the things we don't see??

I will be reporting my unpleasant experience at this location to corporate!! I do not...

Carrabba’s University is my favorite location for this restaurant*, I know it’s not authentic Italian food, but food does have a fantastic flavor as American food. Any location also has American portions. And they include American condiments too.

Chicken Trio is by far my favorite plate. I just like it with Alfredo on the side or another plain white sauce pasta since it comes with 3 totally different chickens. You can also order the same with only one type of chicken or two of them.

Their Caesar salad is amazing as starter.

Not very overpriced, just paying the price for quality and quantity.

Cheeses could be better.

I don’t like bartenders or sitting in the bar since they don’t stream good stuff, but they have ‘some’ very good servers that make up for bartender’s flaws.

Carrabba’s will be the perfect “to go to” if they had polite Bartenders, if servers were more caring and if they wouldn’t rush things. I believe they should include more italian spices and respect the “wine time”.

I personally liked Carrabba’s to the point I wanted to work for them and be a server. They hired me but transferred me to Stickney Point’s location and it truly ruined Carrabba’s for me. There’s a lot of drama between kitchen and rest of the staff. A lot of personal relationships at the work place and managers are aware but don’t do much about it. I was told, during my first day, to watch out for certain cooks and for certain servers because they were in a very problematic relationship.

Even so, I’m back. Different location. Changing plates around and knowing that, if I get another rude bartender or server, I can always communicate with the manager and ask...