Courtyard by Marriott Sarasota at University Town Center — Hotel in Sarasota

Went to check out from hotel. The front desk attendant treated my boyfriend and guests as if we were trying to be sneaky with pets. I booked the room through BringFido which is a pet friendly booking app. I told the person when I checked in a had 4 people and 2 pets. The was later charged 100 dollar when the pet fee was 50 and when I called she tried to tell me that I didn’t them about the dogs and that it was the head house keeper decision to charge me that much and she couldn’t do anything about it. I explained I expected to pay 50 dollars base on the app because I did tell the check in attendant. Then when I said I was going to come back for a receipt she blame the head house keeper for everything because I showed her the app and explain it only books pet friendly rooms which she said the room was but said the house keeper was upset because her team had to clean it. And explain that the house keeper never acts this ways so I just felt like hearing that wasn’t a great excuse or professional because she covering herself for trying to blame me over the phone. Either way being overcharged for someone being upset and the front desk attendant admitting it wasn’t great. She only refunded the difference after I show her the app.

Couldn’t not hit reply to response, so this is my reply rep comment of “not understanding” the charge. The charge was explained on app and by the BringFido associate. When I checked in nothing was done by the front desk for paper work or charges then me and my guest were treated like liars. I know I was suppose to be charged but was purposely over charged by a spiteful house keeping supervisor. My issue was with my treatment as a guest and not the charge because I want to be charged correctly for what I reserved. I also had to be refund the difference because I was purposely over charged and I got a receipt copy just incase I needed proof for the app because the BringFido rep was going to make it right if I continued to have issues with the court yard front desk associate refusing to fix the...

During our stay, you were under construction which limited many of your services. It would have been nice if you would have advertised this fact prominently, so we would have been aware of this fact. With COVID, we realize that some services are affected, but this was beyond the scope of COVID. When food service finally was available, the prices were outrageous. Other chains offer free breakfast. With the soccer teams being assigned to the same floor as us, it was difficult to sleep with the kids playing, yelling and running in the hallways until very late at night. I don't know where there parents were but it was quite disturbing. It would have been nice if security could have asked them to stop yelling and running, at the very least. The sink trap leaked when we ran water in the bathroom sink, The shower doors were not installed properly so when we took a shower, the water ran onto the bathroom floor. Stand inside the shower, close the door fully and you will see that there is a large gap at the bottom of the shower door! Impossible to stop the water from leaking out to the floor. Staff was very accomodating when asked for additional supplies, towels, etc. Registration was very friendly. Outside fire pit was excellent, unfortunately with the noise from the dozen of kids and the fact that it rained and the cushions were soaked and unusable the next day, it detracted for this amenity. When rain is forecasted for the entire evening, it would be nice if staff could cover the cushions or bring them in for the evening so this amenity would be available for use the next day. I am sure your guests would be willing to place covers back over the cushions when they are done using the seat. At the very least, you could have given everyone a break on the price, especially considering you were under...

I stayed here. Brought service animal and front desk rep Jen asked what specific medical condition warranted service animal. Thats illegal according to the ADA. Shocked I told her and she took it even farther and said the medical condition isn't recognized by the hotel which is NOT true. She is NOT a doctor or therapist nor does she or any hotel personnel have ANY legal authority to dertimine what medical conditions warrant service animals. That's between the customer and their doctor/therapist. I asked her to point to a policy and she couldnt....that's because there isn't one! Specific medical conditions is none of Jens or hotel business and they aren't allowed to be asking such intrusive questions. As if that wasn't enough she was extremely caddy in nature. She was so focused on being a busy body into my personal medical history and asking probing questions she forgot to code the keys to my room requiring me to have to go back to the front desk to have it done. By this time I wanted nothing to do with her. Jen was extremely disrespectful and inappropriate. No one deserves this kind of disgusting treatment.

Rooms were decent. Plumbing was slow and the maintenence being done stopped the internet in the room so I had to move the first night to another room. After that as long as I didn't have to go to front desk all worked out.

The bistro is nice. Anthony was a bar tender the last night and really cool!

If I could gave changed hotels on the spot I would have! . Jen doesn't know difference between emotional support and true service animal. Mine are true service animals and when I disclosed that she...