Little Caesars Pizza — Restaurant in Saratoga Springs

I recently ordered food online from Little Caesars, excited to indulge in their famous Pretzel Pizza and Crazy Bread. However, what should have been a simple and satisfying meal turned into a rather frustrating experience.

First off, I followed their online ordering process diligently and arrived at the store promptly when the order status indicated that my food was ready. I opted for the drive-thru for convenience, but my patience was tested from the very beginning. I waited for a five minutes without any acknowledgment or greeting from the staff. I was left wondering if they had even noticed my presence.

Finally, when I reached the window, instead of being informed about my order, I was asked what I had ordered. In my opinion, this is a basic courtesy that should be extended to customers. I could see that the food they handed me did not match my order, and I knew something was off.

Upon inspecting my pizza, I discovered that it wasn't what I had originally ordered. This was a letdown, but what followed was even more disappointing. I went inside the store to resolve the issue, which meant I had to wait an additional 15 minutes. By this point, I had already been waiting for an hour for a simple Pretzel Pizza and Crazy Bread.

To add their solution to "fix" my pizza was simply applying the pretzel dressing. This felt like a rushed, last-minute attempt to address the situation. It left me feeling like the staff was more concerned about getting me out the door quickly than ensuring the quality of the food they served.

As if that wasn't enough, the Crazy Bread I received was far from satisfactory. It was burnt and clumped together in a corner of the bag. It resembled a rock rather than the soft, delicious breadsticks I had expected.

In summary, my recent experience at Little Caesars was nothing short of disappointing. The lack of communication and attention to detail, coupled with the long wait times, made it a frustrating outing. I hope this review serves as feedback for improvement because I believe Little Caesars can do better when it comes to delivering quality service and food to its customers.

Additionally, it seemed as though some of the staff may have been under the influence of substances, which further detracted from the...

Store is always incredibly busy, and I cannot for the life of me figure out why people keep supporting this location. The first time I ordered here, I placed an online order at 5:24, the pickup window said 6:45-7:00. Went to pick up my order at 7:00, my order hadn’t even been started yet. It wasn’t a large order, just two deep dish and an order of crazy bread. The worker said It would be ready in about 15 minutes. I went back out to my car and waited, 20 minutes go by and my 18mo daughter fell asleep. I run in real quick to ask if they were ready, not ready, quoted another 30 minutes to wait. At this point I’m already irritated, and go back to my car to call to ask my husband if he just wants me to cancel the order and get something else. I decided to wait it out, and 30 minutes pass, my order still isn’t ready. I informed the cashier I wanted a refund so I could go somewhere else as I had been waiting for over an hour past my pickup time. The young cashier goes to get the manager who says he won’t refund me because he just put my pizzas in the oven, they’d be ready in 15 minutes. I just walked out and said I’d call my bank to dispute the charge. As I’m getting ready to back out, another worker comes out to my car and all but throws my pizzas at me through the window. The second time, my husband placed the online order at this location before I could tell him to switch the location. Having learned my lesson last time I waited a little past my estimated pickup time. The order was placed at 7:15, and the pickup time was 8:15-8:30. I pulled up to the store at 8:46 and the worker informed me they had closed early (weren’t suppose to close until 10) after telling them my name and order number they hand me two barely warm pizzas, no breadsticks or sauce. They tell me they don’t have any left. I pre-paid for everything, so I informed them I would like what I paid for, a refund or something equivalent in value. The worker then stated they were going to make a batch really quick, so I waited all of 3 minutes and was handed ice cold breadsticks and almost frozen marinara sauce.

So just save yourself a headache, if you’re ordering anything other than the basic pizzzas just drive the extra 6 minutes to the location on Lehi...

Every day 25 new families move into Saratoga Springs and realize they don't have a home-cooked meal ready for dinner. But Little Caesar's has been the saving grace of transient families for a generation. And somehow that $5 pizza has only gone up to 55¢ in the last 20 years. And then people get online and rip Caesar's a new one because they paid $15 for 14,000 calories of pure, cheap, saucy joy and used their T-Mobile Tuesday coupon to get a pie for free. Alas, thousands of new Saratogans had the same idea! Conjured up by teens who are demanding $18/hr for their toils (else they will leave and go work for their dad's construction business), employees of this Caesar's are trying to keep up with a population boom that few businesses could. Us new locals are looking to save a buck right now...what with the war and the economy and inflation and (insert political candidate you want to blame here) and his gas prices, Caesar's catches our attention. Frankly, I don't know a better deal than a Hot 'n Ready pizza, and it seems no one else does either. They've messed up a couple times for me. But every restaurant I go to has messed up a couple times, and most of them are not busy. To people complaining about their cleanliness - it's as clean as every Caesar's (and most other pizza joints) that I've ever been to. To those complaining about wait times - look at the size of their kitchen and contemplate getting 400 pizza orders in 3 hours and how that would work(also, unless I order a specialty pie, the pizzas are always ready for me somehow). To those complaining about the service - you're probably twice as miserable than the poor 14-year-old who was trying his best behind the register while you condescended him. I think the only valid complaint here is that they don't have a full, complimentary bar with allocated whisky for me to pair with my $5.55 large pepperoni pizza --WHAT!?!?! THESE SLICES ARE NOT...