Dunkin' — Restaurant in Satellite Beach

Dunkin' Donuts is my favorite coffee place because it offers the best coffee in town.

If you grew up around coffee as I did, you know good coffee by its aroma and taste: the last sip should taste as good as the first.

The chain has expanded its menu to fit the taste of coffee. The new sandwiches are really good, and the Big N' Toasted for instance, satisfies your morning apetite, and won't give you the feeling that you are carrying a brick around in your stomach.

Most stores are clean, offer free wi-fi, the crew is friendly without patronizing you, and the prices are reasonable.

Some newly-opened stores I have visited recently, offer outstanding customer service. In these stores the fast service doesn't compromise quality. The one at Champions Gate, Osceola County, is my favorite Dunkin' Donuts.

Some stores need to retrain the employees to be courteous, efficient, accommodating, keep the stores clean, and don't allow lines grew longer than three customers.

FYI: I scored Dunkin' Donuts four stars, because there wasn't a way to score 3 1/2 stars. The chain has some stores that offer outstanding customer service and deserve a grade of 4 stars or better. However, other stores don't offer the same outstanding customer service. Therefore, a fair grade would be 3 1/2 stars.

In this line of business customer satisfaction is the number...

I've been a DD customer for nearly all my life, we'll say forty years. This location is quite literally the BEST DD I have ever been to. Not only was the staff the friendliest staff I've ever encountered at any coffee shop, ever; they went out of their way to make the absolute perfect drink for me. While I was only in town for a few days, I went back a couple of days later, and the staff not only remembered me, but my exact, precise order. Everyone was happy, smiling, and in a great mood. (And the location was clean... with free samples, too!) As a business owner myself, kudos to the staff and management for a job well done. (Manager(s), please thank your staff!) If I lived locally, I'd be a daily customer! (I was at this location on 4/25 and 4/28, around late morning/early afternoon...

I have yet to receive my correct order from this store. I order cream and sugar with my coffee and they will forget one or the other. By the time I taste my coffee it's too late. I'm miles away.

I order it hot, they give me an iced coffee and then I have to wait for them to redo my order. This should be no big deal but the staff was moving slow and it took me 5 minutes to receive the corrected coffee.

If there is a long line or no line at all, I still receive the wrong order. I'm not big on quick service so long as it's done right but when i am waiting for my order to be corrected, it will take some time.

Lesson learned. I am a big Dunkin fan so I'd rather drive out of my way to the Dunkin on Patrick AFB 5 minutes down the road and get it right...