Burger King — Restaurant in Saugatuck Township

Went there tonight for a quick dinner. All went great until I got home and opened up my sandwich. I ordered a Rodeo Cheeseburger...which ended up having NO CHEESE on it! I then went to do the online survey thru BK only to find that my "receipt" didn't have the top or bottom portions printed on it. This means no "Store #" or "Survey Code" to put in the boxes on the form. Therefore, can't do the survey. No point in calling the store bc they just let the phone ring and ring until it gets kicked to the answering service. It's so sad that this BK has been here for a little over 25 years and it runs the same way it did back when I worked there my Junior and Senior years of H.S....SLOW & INEFFECTIVE! They have made some attempts over the years to improve the reputation of this BK but with very little long-term success. Sucks because this is the ONLY fast food place in all of Saugatuck/Douglas. If u want to eat at a different fast food restaurant, then u have to go to Holland (about 8-10 miles North on I-196/US-31) or South Haven (about 20 miles South on I-196/US-31) for anything else. Ultimately, this is a good place to jump off the highway to grab a quick bite to eat & a drink, maybe use the facilities. If u grab drive-thru, please make sure u check your order/food for accuracy before u leave the...

Been here several times, and the service usually isn't too bad, but today was the worst. Ordered and was told to pay and ask for ketchup at the 1st windows. Was at the 1st windows for several minutes and no one came. Pulled forward, cause maybe I misheard about which window. Lady came to the window, said I had to pay at the first window, and I let her know that I sat there for a while before pulling forward. She got snippy and said, "I'm a cook first." Which is perfectly fine, but not very sanitary to have your cook handling the money. I said "maybe someone should tell people that..." when she cut me off and was extra rude, and said I was told and then told me I had to drive back around and wait in line at the first window. Had she been nice, I would have gladly obliged, but instead I went elsewhere and had a way better experience. If you go here, avoid first shift, cause first shift is rude. Second shift people there are amazing though. Hopefully this location can get their act together, and hopefully get enough staff to run properly, especially being the only fast food place...

If I could give zero stars, I would’ve driven back through just to do it again. My family pulled up to find all the doors locked. Not a single “closed” sign in sight, but there were people inside eating peacefully; not too busy but not empty either. We stood there for a solid 5 minutes waiting outside the doors employee leaned casually against the soda machine on his phone, avoiding eye contact like we were exes at a wedding. We waved, knocked, but nothing. Guy didn’t even flinch. After about another five minutes of us doing interpretive dance outside the door, another customer inside somehow got a young employee who finally came to the door just to say, and I quote:
“There’s nothing I can do”
Oh really? Nothing? You sure? Because from where I was standing, all you had to do was... unlock the door? So we left, another family who was just exiting the place turned to us and said:
“That was hands down the worst service ever.” And judging by these other reviews, this place isn’t even worth thirty seconds of waiting...