Dunkin' — Restaurant in Saugus

I placed a $7.15 order for a coffee and a donut online. It went through because I got the notification from my bank that it charged me the $7.15. I went inside and waited in the mobile order area for about 15 minutes and then asked an employee, Judy, where my order was. She said they did not receive it and told me there was nothing she could do even AFTER i showed her that my account was charged. She was extremely rude, and did not offer any solutions besides reordering and wasting more of my money. I am a broke college student so although $10 may not seem like a lot it is to me. I ended having to leave the location and place an order elsewhere, meaning i spent $20 total on coffee that day. I am very disappointed and unhappy. I come to this establishment every morning but now I will be avoiding it due to Judys lack of customer service. I hope she is talked to and properly trained on customer service and how to act appropriately towards customers. I will be very unhappy and continue to avoid this establishment if there are not consequences. Once again, her name was Judy and she was VERY unprofessional. DO...

Staff were polite and efficient when I popped in here after a hike at the Breakheart Reservation. We also tried the ghost pepper donut and it's hard to describe properly. The texture of the ghost pepper sprinkles(?) is similar to pop rocks. The heat is very mild and I wouldn't even call it spicy. The frosting is probably strawberry but we're not sure. It works and they balance each other out. An interesting experience but I'll probably stick with jam...

There's a massive Uhaul parked in front of this location. I walked up with another customer and an employee very aggressively says, "We're closed! Ya, that's what all the signs are for, it says we're closed." Talking to us like we're idiots. First off, you can't see the signs because they're blocked by the giant truck, and I googled nearest Dunkin donuts...my GPS sent me here because it is listed as OPEN online. Super rude and...