Subway — Restaurant in Savage

They used to be a pretty normal subway, but over the last 3-6 months they've been going downhill hard. I understand short staffing issues. The drive thru being closed due to staffing is not a big deal. But i haven't gotten a single correctly-made online order in months. And I'm not talking about one little ingredient, I'm talking about ordering a #12 turkey cali club (with no changes to what is listed as being standard for that sandwich), and getting ham and salami. Sometimes we get turkey, but they almost always forget the bacon and avocado that comes with it.

Even going in and ordering is rough, I kept having to remind them what ingredients go on the sandwich. It's my wife's sandwich so I don't even know what goes on it, I'm just reading the giant sign with all the ingredients. If i can do that, I feel like the employees can do that too. And i know they at least used to have cheat sheets in the work area in front of them. Maybe it's time to bring those back.

I recently went in right at the beginning of lunch time. Drive thru closed, I'm the only one on the store. There was nothing prepped for lunch. I used to work at subway, I know that prepping is kind of important. 2 other people walk in a few minutes after me and the employee lets out a frustrated "ugh," easily loud enough for me to hear even though I'm hard of hearing. Another person walks in a minute or two later, and the employee lets out an even louder and angrier "UUUGGGHHH." We get it, the customers are a giant inconvenience to you and we should just leave. And by this time, a second employee has already returned from wherever he was. I feel like two employees should be able to handle 4 customers without having a breakdown. Especially since it's lunch time, it's kind of expected to have more customers around then.

I'm not usually this kind of person, but I have just seriously been amazed at the level of unprofessionalism and incompetence at this...

I arrived at this Subway at 2:40pm 08/19/2022 I was the first in the line, and there was 1 car in the drive thru. There were 2 staff members working, but it seemed like 1 of the 2 was very new. Basically only 1 person working at this time. Anyways, After about 5 minutes of me waiting and the line growing behind me I was told that it would just be a minute. Then The staff members took care of the problem customer in the drive thru, and worked on online orders. It wasn't until 2:55pm that my sandwich was finally started, and I got out of there at 2:59pm. My gripe is that I was waiting around way too long. There is no reason that basically one staff member had to take care of everything in that store at the time of my arrival. Definitely need to hire more people to make this a smooth operation, I will not be coming back for a long time and would much rather go to DQ down the street than wait 20 minutes for a simple sandwich. 2 stars, only because...

I’ve tried to call them five times now in the past 10 minutes and right now currently it’s 8:52 I’ve been calling them since 8:30 and they don’t close until 9:30. Subway is good but I wanted to talk to someone because I had a question and they do not answer the phone they ask you one or two the first option is do you want catering in the second is anything else. I tried clicking the second option but it rang for two minutes and then made a beeping noise like it was out of service and then I recalled back in clicked the first option and it said it was an invalid option. I’m very frustrated because all I wanted to do was ask a question and they don’t even answer the phone it just rings and rings and rings and rings and rings. Worst store ever I’ve never had a store not answer my call after calling five times!!! NOT HAPPY! And it’s only this location the other subways were answering but not this one. I...