Wendy's — Restaurant in Saybrook

Went through today and got a sprite for My 5 year old nephew. They forgot to give me a straw so I went to pour the pop from the cup into a new supply cup we jus bought for his younger sister and as soon as I opened it I was disgusted. The pop was yellow colored with chunks floating around in it. I called the store to let them know and the manager on duty gave me attitude and said “yeah, right.” After speaking with a friend who used to work at Wendy’s I found out the color yellow is from other pops getting mixed into the drink and the chunks are from the pop machine not being properly cleaned out. Super gross and super disappointing that I was dismissed by the manager. I also saw a Facebook post the other day from a woman who’s chicken sandwich was completely raw at the same location and had the same issues with the management being rude...

Usually have really good service here. Tonight, not at all. Started our order, but the speaker is awful so the mandatory repeating ourselves. When I told the girl taking our order to hold on and asked my passengers if that was all, she gave me a price for what was ordered and told me to pull forward. Speaker clicked off. I and another of my passengers didn't get our order in and the girl at the window wouldn't let me talk to her. We paid for the food ordered. She practically threw the food at me and slammed the window shut. Never had a problem talking to the staff here before and the speaker has been bad/broken for months. I get there is less than an hour before closing, but it was really rude to experience. Can't go to the one in our town. Guess we will have to stop going to...

Ordered fries and a soda drink as a snack. Fries were warm and perfectly salted.

But ordered drink with no ice and yet got ice in it. Not a huge deal, but still not what I ordered. When I pulled through to get my order I was the only one in line. When I realized it had ice, I asked at the window to remake it and the girl who must have been new was extremely confused. As the line was building while she fumbled, I told her it was fine and I'd take it.

Only when I pulled into a parking space and looked under the lid to see if my spoon could pull some ice out, the drink was not filled to the top but about an inch and a half was missing. At least my drink had a free breakfast sandwich...