Arby's — Restaurant in Schertz

Fast food restaurants have always been a wild card to review. It depends on your bias of a specific company and food tastes. Some like McDonald's/Burger King, KFC/Chick-fil-A, and Wendy's/Arby's. I like to give each place a chance to differentiate themselves from others.

Arby's is not as popular as the other companies I just listed, but maybe that works to it's advantage. My previous experiences here have been mostly pleasant. The atmosphere is cozy and quiet. This is my choice if I want a quiet night and enjoy some food. The windows everywhere brings in a lot of natural light and it feels warm and open.

The employees are very nice and I've always been greeted when I open the doors. Some have been patient and calm when approached by "less-than-adequate" individuals who are rude to fast food workers. They serve my food with a smile and tell me to enjoy all the time. Certainly better than other high-end restaurants I've previously visited.

The dining room is certainly cleaner than most places I've been to. With the exception of a ketchup package left on the table, the place is hygienic.

I always order the same thing every time I come here, the Bacon Swiss Chicken Sandwich. And it's been delicious every time. The fries have the signature Arby's taste. All in all... The food was great to say the least.

In summary, this particular Arby's is quiet, clean, and nice for a quick meal. Not many customers, although that's mostly due to the competition in the area and the company's reputation not being as high. Certainly nice to eat here occasionally and relax a bit.

4...

Restaurant was clean, fully stocked, and the food was good as usual. The cashier was very friendly and attentive. The poor rating is for the initial customer service we received. Upon entering the restaurant, we could see employees in the kitchen area eating right next to the food prep surfaces. These employees looked right at us when we walked in and ignored us. We waited for a while before asking them if they were open. Instead of apologizing, they acted annoyed and said, “she’ll be right with you.” The cashier was apologetic for the wait as it seemed she had to go to the restroom. We would have been content waiting for our order to be taken. It would have been as simple as politely saying the person with the open til should be right back. Instead we were made to feel like we were intruding on their dinner. Hopefully the one star will get a manager’s attention so that these employees can learn a little more about customer service, food safety and cleanliness, and...

So I forgot my wallet in all seriousness and didnt realize until after I had ordered in the drive through. I had my phone which had mobile pay on it but the young man at the window tells me they do not accept that, so I am thinking oh well sorry I ordered and wasted their time and food, the incredible young man at the drive through window pulls out his wallet and gets out a $20 pays my $13 and change bill out of his money!!! Wow I promised him I would come back and pay him he insisted that it was not necessary!! What?!? How incredible of this young man to be this genuinely good hearted. I drive home happy with my food, sit and eat and think wow over and over. I get my elusive wallet and drive back walk in to give him a $20 and thank him for paying for me and being so nice about...