Rise N Shine — Restaurant in Scotch Plains

I asked for my steak Med Rare, the served it medium rare, BUT it was cold like they had the grill too high and it just came out the fridge. She took the steak back to the grill and brought the steak back to me, WELL DONE!! As well the steak had NO flavor, not an ounce of salt, pepper, or butter.

FORGOT the whipped cream for my sister's waffle, and we had to ask for it 3x's for her to bring us a cup with whipped cream in it.

The portionon for my home fries was for a child, and for $24, I really should have gotten more. I asked for onions and peppers in my home fries, for them to put uncooked onions and peppers on top!! Nonetheless, I ordered a platter and got NO toast!!

The service was HORRIBLE, my waitress NEVER introduced herself, so we could know her name. The bus boy said "what you want to drink" vs asking us if we would like something to drink. Our waitress forgot the creamer for the coffee we had to ask several times for it, claimed she was busy when it was slow in the establishment. Combatted me when I talked about my steak not only being cold BUT mainly full of fat and barely any meat. She NEVER came back to the table to be sure we didn't need anything. After waiting for over 20mins for our tab, and being ignored as she walked by SEVERAL times, and we tried to flag her down; we finally made a scene to obtain the tab.

Speaking with the manager was worse. He barely spoke English and said he would discount the bill, which was about $5. After we spoke with the manager, our server came back to the table to dispute what I had just spoken with the manager about, and when I said I just wanted to eat and enjoy my time with family she still stood there talking about how busy she was.

Mind you, this was our 1st time there......We WILL NOT be...

The service was super slow and it was not even busy. I waitress only came to our table to take our order and then again to drop the food off. The food was cold and I found a long piece of hair cooked in my eggs. It was folded in my eggs. I called my waitress over many times but she kept telling me to wait. I called the manager over and he asked if it was mine. I said no my hair is not dark, long or straight. I told him it was clearly inside on my egg so it came from the cook. He said sorry and offered to make another one. I did not want it because I noticed noone in the kitchen was wearing hair nets. I pointed this out too him and he said sorry again. He then offered me a $5 discount. I was over that place I just paid and left. The waitress gave me my bill and didn't even say sorry or acknowledge me. She just drop the bill off...

It troubles me to write this review; however, it is well deserved.

I've always had good experiences at Rise N Shine. The food has always been good, and the service has been relatively good.

I called for take out for the first time today. I gave the young lady my order, she said "anything else?", I said "that's it." and she hung up the phone.

I called right back to ask if she needed a name. I said "I just called to place an order, do you need a name for the order? You didn't ask for a name, you didn't say goodbye, you just hung up. Do you need a name?"

She replied "Miss, I'm very busy, I have a lot of customers waiting for me, I don't have time. I don't need a name because you're the only person who called in an order, and she hung up."

I understand being busy, but are you really too busy to be courteous to a...