Chipotle Mexican Grill — Restaurant in Scotts Valley

I'll keep it brief. Starting with the bad: no napkins soda was flat, not enough carbonation was completely out of chips and guac when I was there (couple hours before close, but still it's a restaurant, food should be stocked and prepped) line took forever (I know the staff is likely new, so I blame the manager for not guiding the team better in the moment, and chipotle for not staffing the place better and training them. Any regular staff reading this, you deserve better from chipotle and your managers.) counters and tables were dirty (see my next point) cashier was very apathetic didn't seem like she wanted to be there, was just standing around waiting for the line to pass the next items to her, and she didn't even ask if it was for here or to-go (cashier is the perfect person to wipe down counters and tables between ringing out orders, only takes a couple seconds. not hard to politely tell a customer to wait a moment while you take 15-30 seconds to wipe down a counter/table and keep the restaurant clean)

Okay on the bright side: my burrito did taste good

I hope these are just growing pains because it's a new location. It would be nice if this could become a dependable chipotle location...

Horrible service. Stood there for 5 minutes with 4 people behind the counter chit chatting. Made eye contact a few times. I had to walk up to them and ask if I was standing in the wrong place to order? They said "no someone will be right up" and like magic, they appeared in 30 seconds. But how hard is it to acknowledge your customer and let them know it'll be a few minutes. Then I got bottom of thw barrel scrapping for options, and they gave me half scoops. Maybe 1-1.5 tbsp of each item i asked for. Like... does Chipotle give incentives to whomever scoops out the smallest portions to customers? This was less than the low effort minimalistic typical Chipotle service. Would...

A little hesitant since I saw quite a lot of reviews about their portion. Ordered a burrito bowl through Uber Eats on Tuesday night, not busy, plenty of parking space. A lot of space at the restaurant. The app notified me the order is ready but when I got in they’re actually just started making my order. It took just 15 mins from order sent in app to me getting the order. The order is actually good portion, no error with mine. Included napkins and forks in the bag (other branches usually don’t include them). Overall I actually had a good experience with a quick pick up order, good portion as well. Would definitely revisit, maybe even the review out a little...