Subway — Restaurant in Scranton

I recently placed an order, only to be told after the fact that the store did not have the items needed for a simple cold cut. That was frustrating enough, but the way the situation was handled made it much worse.

I received a call from an employee on her personal cell phone who was extremely unprofessional and impolite. She told me to “cancel online,” but there was no option to do so. When I called back for clarification, she admitted she had no idea how to help and, when I asked for a manager, simply told me she wasn’t going to argue with me and hung up.

I drove to the store in person, only to find her on FaceTime with her manager, who was equally unhelpful. Instead of assisting me, I was given a “helpline” number that only provided catering information and no actual resolution.

At this point, I’m out $9 for food I never received, with no clear way to resolve the issue, and disappointed at the unprofessionalism from both staff and management. A simple apology, solution, or direction to someone who could actually assist would have gone a long way.

I would appreciate a refund for my order and some accountability regarding how customer issues are being handled at...

I have used buy 2 footlong sandwiches and get 1 offer from subway app and order the order at this location. Personally, I like white macadamia chip cookies in subway. I saw those and ordered them. The employees are so rude that, when I ordered the cookies, the comment I got from one of the employee was: “do you have money to buy those?”. Well @subway, do you you accept other crypto or other form of payment?? Other than money? Do you treat your customers like this?? By the way the employees over there at the time we picked up very rude! We went pick up on July 3rd 2022, 12:25 pm. Don’t ever visit this subway. Especially...

I went to get a sandwiches around 2:30pm and the employee was so rude, she kept talking to another employee while taking my order and then she made me repeate four times of what kind of breads I needed! Then she rushed her way to finish the sandwich! Didn’t even ask us for drinks or cookies. She made us feel insulted! Train your employees before putting them to work, she didn’t even put napkins in our sandwich bags, didn’t mentioned the difference of the sandwiches! Such a bad experience I would never go back there again! You’re loosing customers because of...