Fortune Cookies Restaurant Los Alamitos — Restaurant in Seal Beach

This place has the worst service and their food is inconsistent.

My husband and I used to order from here quite a bit, but we found that the quality of the food was diminishing as time went by. We made an order tonight in an attempt to salvage any hope we had for their food.

The delivery guy arrived with our container of food spilled all over inside the paper bag. We also ordered three sides of rice but only received two. I called them to let them know that our food spilled all over the bag and that they forgot one order of rice. They said they would send somebody right over with a replacement as well as my rice.

The delivery guy came again, handed us the bag, and literally ran away. When I opened the bag, there were six containers of rice and no replacement for my entree! I called again and tried to be understanding. I told them I didn't want their six packages of rice, just my entree replacement. They said they would send somebody again right away. A few minutes later I got a phone call stating that their kitchen had closed, and they could not cook or send the replacement order.

I then asked for a refund. They refused to credit my credit card back but offered cash back. They wanted me to go back into the store to go pick up my refund. I refused because this was a delivery order. At that point they said there was nothing they could do but give me a store credit.

The manager was in the background instructing the gal on the phone of what to say. Not once did that manager attempt to speak to me or apologize for the inconvenience.

I then told them that they not only lost my business but they lost tonight's sale as well. I disputed the credit card charge and will never do business...

My wife found this place on GoogleMaps, after we were done doing 9 miles of cycling at Eldorado Park, I tought it looked ok, and so we went. Upon arrival, I noticed that the parking was small and felt a little lucky to have found the spot we got. It was only 2 of us and when we entered, we were seated at a 4 people table, I really like it when a resturant does that. We started with a Tsingtao beer, it was pretty good, I was told it's a light beer, and I rather have anything else over a BudLite. As we sat we were asked what kind of soupd we qanted.

I got the Hot and Sour soup, it was suppose to be spicy and it wasnt, but I really liked it!👍 I had forgotten about all that once I started eating it. My wife got the egg drop soup, she also liked it and she doesnt like anything. As for food we got the Beef and Broccoli, The house special Lo Mein, which has chicken, beef, some shrimp and noodles. It was good, not so greasy. My Wife had the Beef and Broccoli, she said it was the same as lots of places, but good.

I ordered a side of Fried Chicken Wontons and have finally gave up on Wontons. No matter where I go, they all have lots of crust and very little filling. Still ate them. Nice texture with the food I was eating. Paid about 33.00 or something. The lady who attended to us was great. Calm, cool, and courteous. Everything came out in a timely manner, I was a happy customer....

I had heard great things about the food at Fortune Cookies so when we moved to the East side we decided to try it. The food is good, if over priced for the size of the servings. Unfortunately the service was awful. We ordered delivery. They forgot the LETTUCE for the Lettuce Cups. When I called to alert them that the MAIN part of the appetizer was not included they asked if we still wanted them? Since we couldn't eat it without it I advised yes, please deliver. We chalked it up to an honest mistake and let it go. Last night we ordered delivery again. The hostess (Megan or Regina) who took our call seemed like it was quite a chore to take our order. We waited and waited and waited. 40 minutes later we get a phone call from her asking if we were STILL COMING TO PICK UP! I let her know that we were waiting for the DELIVERY! She was quite unapologetic and acted as if it were MY fault that SHE messed up our order. I advised that this was the 2nd time our order had been screwed up and that we wanted the order delivered. She said well there are no drivers so you can come get it if you want it. I have worked as a hostess, server and floor manager at several restaurants I was appalled at her demeanor and attitude. I advised that I will NOT be coming to pick up and I will NOT ever be ordering from Fortune...