Big Italian (Formerly Galati's) — Restaurant in Sebring

Good food. Okay prices. But they completely forgot about my order and I sat there waiting forever to have my pizza.

The server blamed the cooks. The owner or manager blamed the cooks. It was a blame game and no one, including the owner and manager did anything to make it better for me like give a discount or make it free. They just used words and no actions to correct it. Words are cheap. Actions show how sorry someone is. No ACTION was taken. Just words of "sorry" .

They could have discounted the meal or given me a credit or voucher for a next meal or discount. At least then I would have come back and they would have gotten a chance at another shot at my business and to make a "wow" impression. But instead they were more concerned with getting my money one time instead of building a long lasting relationship. I spent 50$ after tax and yet they still didn't care to do something nice or appropriate to make things better and make an impression for me to come back again. So... Good food but poor service and poor business sense.

For a mom and pop business, they need to learn how to conduct themselves like one on a service level.

Words are cheap if there is no action to SHOW you are actually sorry. That's basic business sense.

The first thing both my server and the manager / owner did was blame "the kids" in the kitchen while not seemingly having any idea how that sounds to the people they are saying this to.

I don't doubt the "kids" in the kitchen MAY be to blame, but damn how clueless are you to say this to someone and not understand how you sound and look as an adult and MANAGER saying this.

You're in a position of authority and power but you point the finger at people who work under you? The poorest leadership someone can show is to do this.

The manager and owner put up their hands and said THEY want to be a leader but when times get a tad bit difficult they point the finger at those under them? But no doubt when things go well then these "leaders" will take most if not all of the credit. So if a local news spotlights this place as a great place to eat, they interview the owners and managers as the stars of the show with the spotlight going on them. But when the place is not managed well and the kitchen staff forgets about an order then don't expect these LEADERS to have anything to do with that. Then it's someone else's fault. So, when you're MANAGING someone apparently that means you don't check on them to make sure they are doing their job and not forgetting orders? Hmmm.

And again, this all could have gone down ok had the manager and owners DONE something to make it better. Instead they just used hollow words and left it at that. Pretty bad.

So, at the end of the day, they got 100% of my money but 0% of my repeat business money. And for a small business who lives off repeat business.

How does this make sense to anyone who operates in the business world?

I really don't understand people who...

Big Italy: A Slice of Warmth and Community in Sebring Last night, my wife texted me with a simple question: “Pizza?” With a long day behind me and no energy to cook, I jumped at the chance to finally visit a spot we’ve been eyeing for years—Big Italy, formerly known as Galatia’s, tucked away next to the courthouse near Fireman Field on Commerce Road in Sebring. What I found was more than just a pizza joint; it was a welcoming slice of community, steeped in charm and history. Walking up to Big Italy, I parked right on the street—plenty of spots available, especially after 5 p.m. when the area quiets down. If you prefer, there’s also parking in the back, but I enjoyed the short stroll to the entrance. The vibe hits you the moment you step inside: warm, inviting, and unpretentious. The waitress greeted me with a smile and a chat, making me feel like I’d been coming there for years. It’s the kind of place where you’re not just a customer; you’re a guest. I ordered a 16-inch pizza with mushrooms and garlic (they also offer a whopping 30-inch pie for the truly ambitious). As I waited, I soaked in the atmosphere. The walls are a treasure trove of memorabilia—racing and aviation relics that nod to the former owner’s son, who loved both. I’d met the Galatia family before at local events like pancake breakfasts, where their warmth and community spirit always stood out. Their son, who is on the spectrum, was a big part of their story, and it’s heartwarming to know they’ve stepped back to enjoy retirement and spend more time with him. Now under new management, Big Italy carries that same family-oriented spirit forward. The new owners’ kids were there, doing homework at a table, adding to the homey feel. The waitress was chatty and engaging, happy to share stories about the restaurant and its place in Sebring. Locals drifted in, greeting each other like old friends. It’s a place where you can sit, relax, and enjoy the moment. The pizza? Fantastic. The crust was just right, the mushrooms fresh, and the garlic added a perfect kick. But what makes Big Italy special isn’t just the food—it’s the aura. This isn’t one of those stuffy restaurants where you feel out of place. It’s a “come in, sit down, let me feed you” kind of spot, radiating hospitality from every corner. Sebring itself adds to the charm. After your meal, you can take a leisurely walk to the circle , passing the county and city courthouses in a quiet, inviting part of town. It’s the perfect way to work off that pizza while soaking in the small-town feel. Big Italy fits right into this vibe, adding a touch of warmth and character to the area. I’m already looking forward to my next visit, and I encourage everyone in Sebring to give Big Italy a try. Whether you’re craving a solid pizza or just want to experience a restaurant that feels like home, this place delivers. Stop by, grab a slice, and let me know what you think—you won’t be...

Galati's has been purchased/replaced by Big Italian. Our food was tastey but I'd say our fried apps were superior to our pie. We had a large pie with pep, sausage, ham, and black olive. None of the toppings really spoke out loud and I particularly thought the ham crumbles were less than appealing. We tried half servings of onion rings and "homemade" mushrooms. I had to ask how the mushrooms were prepared as the menu does not describe them at all, just "homemade". They are breaded and deep fried button mushrooms. By button they meant softball, apparently. They were quite good but way larger than expected given their button monicker.

The fried sides were very good, despite the gigantism of the mushrooms. The pie was not nearly as good as it's price tag.

The location is identical to how Galati's left it, down to the custom built insulated tiles they use as pizza rests on the tables.

Over priced lack luster pies with rather tasty sides. Excellent service from the wait staff. I will return but I'll buy a tiny pizza with extra appetizers next time. (Photo of the "button" mushrooms attached...