Sonic Drive-In — Restaurant in Sedalia

I visited the Sonic in Sedalia, and while the employees were friendly and my food was decent, the overall experience left a lot to be desired. I ordered a Supersonic Burrito, which tasted good but was cooler than I expected. I also tried the crispy tenders with groovy sauce, and they were quite enjoyable.

However, the cleanliness of this location is a major issue. The parking lot was littered with trash and cigarette butts, and the sidewalk near the vehicles was filthy. The bathroom was one of the worst I’ve seen in a long time—absolutely disgusting. There was trash piled up near the trashcan at the front of the restaurant (as shown in the picture I took), and it looked like it had been there for a while.

The bathroom itself was shocking, with hair, fecal matter, and other unsanitary debris everywhere. To make matters worse, there was a hole in the wall exposing what seemed to be electrical wiring. From my past experience working in a restaurant, this level of neglect in customer-facing areas often reflects poor standards in the food preparation areas as well. If the staff can’t keep the bathrooms and public spaces clean, it raises serious concerns about how the food is handled.

This location needs urgent attention to cleanliness and maintenance. It could be so much better with some basic...

I used to love Sonic a long time ago. However, coming here recently, it just hasn't been the same. they're charging more now for extra veg like jalapenos and stuff like that, and I just dislike that. And the way the burger is put together has been kind of a mess and you can't even tell there's lettuce on it it's like I don't know what happened but the service is gone downhill. I'm a coffee drinker, and their coffee is only on a discount before 10 am or used to be, and even on the app, the coffee drinks are not 50% off like the rest of their drinks are. If it was, I would come to Sonic once a day legit because I could afford it now. The coffee that I get is like $5. On the days that they have the burger Dill I wish that the dill started in the afternoon because my husband and I would come here for lunch on that day but it doesn't start until the evening when we have all four of our kids you know and we don't leave our house to go all the way into town for cheaper burgers. The people who work here are genuinely amazing. I love them. I always try to tip them because they deserve it. I'm just not sure what's going on in the kitchen. 😅 You guys used to have this mocha blast, and I loved it . They never had it back since they originally had it, and it was one of my favorite thing to...

I was having technical problems with the app, so I did what anyone would do I clicked the help button. Instead of being met with understanding, I was met with Chris. From the start, his attitude was snarky and dismissive. When I explained the issue, he cut me off with, “What’s your order?” No effort to troubleshoot, no attempt to listen.

When we gave our order, things went from bad to worse. He suddenly started yelling that he couldn’t hear, escalating the situation into a full-blown shouting match. Shocked by this unprofessional behavior, I called the store directly to report the experience only to find out Chris himself answered. With the same sharp attitude, he smugly told me he was the owner. At that point, I knew there was no hope for accountability.

I later contacted corporate to share what happened. They offered compensation, but I refused. This was never about getting something free it was about receiving basic, decent customer service. Respect and professionalism cost nothing, but apparently, they’re in short supply here.

After this experience, I will not be returning. If this is how the owner treats customers, it speaks volumes about the values of the...