Dunkin' — Restaurant in Senatobia

3/16/23 Gave them another chance, and they redeemed themselves. I ordered the bacon tomato avocado sandwich and black coffee through the drive thru. Food came out fairly quickly, staff was very pleasant, and the sandwich was good (and of course the coffee is always good).

Update: I FINALLY got a refund from Dunkin' corporate, almost a week later. To be fair, the store is new and I am sure the staff needs more training. I am upping my review from 1 star to 3 stars because the one time I successfully visited, the food was good and the staff was friendly (although it appears the donuts are much smaller than they used to be). The local store should not be penalized for corporate's terrible customer service. However - the OWNER needs to be sure the staff is fully trained to handle any situation. Maybe if I return and have a GREAT experience, they will earn the other 2 stars.

ORIGINAL REVIEW: This review is mostly about Dunkin' corporate customer no-service and only slightly about the local store. I ordered via the app last Friday, when I arrived I was told the store had been out of power and it would be an hour before my food was ready. I asked the young lady at the drive thru to cancel my order, and she told me she didn't know if she could. She said I would have to try "through the app." (This is not an option). I contacted Dunkin' customer service on their web site asking for a refund (which was almost impossible, because this location does not even show up on their web site). They asked for "the receipt" which I sent them (screenshots from the app). They still have not responded OR refunded my money. The local staff needs to be trained on how to cancel and order and give a refund WITHOUT me having to go through their corporate website. This is NOT a good way to start doing business in Senatobia! Unfortunately because of poor staff training AND poor corporate customer service, Dunkin' has lost my business. There are several other GREAT donut shops in Senatobia (one is in the same shopping plaza as...

the dunkin in senatobia is usually very good and polite and makes my drinks just right. however, there have been multiple occurrences where, upon pulling up to the drive thru with a mobile order, they’ve taken my order and after i say my order, there’s just radio silence for about five minutes. no “just a moment”, no “pull up to the window”, absolutely nothing. i pulled up to the window anyways after sitting for five minutes hearing nothing and i have currently been sitting at the window for almost ten minutes and no one has even come up to the window. if i didn’t have a mobile order that i’d already paid for i would’ve left by now. absolutely ridiculous.

edit: i decided to try to go in and they apparently closed early, which is insane cause i was answered at the drive thru. i expect a refund through the app and will be contacting corporate if i do not get one. this is...

The doughnut was okay, however the speed of service was horrible when we walked in there was already a line of 3 people in front of us, finally a girl came to the counter and asked if anyone is ready to order. the people in front of us were waiting for online orders. We placed our order and recieved the doughnuts quick, my friend ordered a medium s’more frap and I ordered a large iced caramel machiato with hazelnut. A couple ordered behind us and they were the only people in the store besides us, the couple behind us recieved their drinks before we did my friend got her frap and then the staff started cleaning up, forgetting about my drink I asked about it and confirmed my drink was forgotten. It was put together in a rush and my drink tasted burnt with no hazelnut. Very...