Dairy Queen Grill & Chill — Restaurant in Seneca

Pretty disappointed with this location. We stopped by on the way to see family and got 2 combos that we ordered online about 10 mins away from the location. At the window the lady tried to hand us a sundae that we did not order, she shoved it into my husband's hand, then when told it wasn't ours she took it back and gave it to the correct customer... just nasty to think about a stranger touching your item, to only be handed to the correct person..

Our fries were cold so my husband went in to exchange them. He had to ask 2 times before they took the cold ones back to the man at the fry station, who then proceeded to stare my husband down with a mean look. They gave him hot fresh fries ( no bag, just the fry carton ) and left the cold ones sitting on the table next to the man.

We are hoping they actually got thrown away and not tossed back into the fryer as we had touched them and then the employee did also.

We used to work in the food industry and went through plenty Audits and heath trainings - so the fact that those fries didnt immediately hit the trash can gave us an ick.

We just won't return, which won't hurt their business, but I just ask that you be weary...

Went to Dairy Queen after a very busy day. During that busy day me and my girlfriend hadn’t had time to stop anywhere to eat. We looked up what was open and dairy queen said they where open till 10. We headed down to get something to eat and arrived around 9:30. The manager was very rude and said the kitchen was closed and that we could only get ice cream. I find the management very poor to close their kitchen 30 mins early and refuse to serve paying customers. If there’s any way I could get ahold of the person who runs the place it would be...

I go this this location every couple weeks or so and I always get the same thing and the foods not the issue, it's that I ask for ranch with my chicken basket every time and I have yet to get it, this is very upsetting because ive asked for it with my order probably 5-10 times, I ask for it when I order and ask them If they got it at the window and they always say yes, now I like all the staff there and I especially like the manager and it seems like everyone stays ontop of everything so I'm still kind of shocked they won't...