Papa Johns Pizza — Restaurant in Sevierville

I placed an on-line order for delivery on 2/19/2021 for the 739 Dolly Parton Parkway store. Once I received my confirmation, it stated a 120 minute wait time. I only live 15 minutes away so I called the store and a guy by the name of "Mark" answered the phone. The only greeting I got was "please hold" and was put on hold! While continuing to be on hold, thinking someone would pick up any minute, I started to drive to the store. I arrived and walked into the lobby, still on hold, and waited. No one greeted me or even acknowledged me, even after 3 employees made eye contact with me (the guy who was doing nothing but folding a few boxes, another guy very slowly making a pizza, and a woman who was standing at the end of the pizza oven getting pizzas out). There were two other customers (a man and a woman) standing off to the side waiting on their pizzas and they were very frustrated. Finally, a young lady approached the counter and assisted me. At that point, I hung up my phone, still placed on hold for 26 minutes! I explained to the young lady that I had placed an on-line order, but I wanted to change it to carry out. She changed it for me and told me what my new charge will be. I asked her if my order was ready and she said I had 1 more pizza left (I ordered 2). I took a seat and watched this young lady grab a couple of pizza bags and head out on a delivery. Then the woman customer who was waiting patiently spoke up and asked the woman at the pizza oven if her order was ready. The female employee then got smart with the customer and said she couldn't hear her. The customer said that if she wasn't standing there talking loud with the other employees, she would have heard her. The female employee began collecting the customer's order, slammed them down on the counter and said "I'm more important than you are." Me and the customer were both shocked that something like this would come out of an employees mouth. The customer took her pizzas, laughed, and walked out of the store. I waited an additional 20 minutes, without anyone else checking to see if I needed anything. The whole I waited, I just observed the employees. No one was moving with a sense of urgency, a couple of the employees were making jokes about the customers and what they are going to do with the extra pizzas from orders that are being canceled. There were other customers and 3rd party delivery drivers that come inside the store. They, too, were met with lack luster customer service by both the female "pizza oven" lady and the "box folding" guy. I also noticed a lack of management being present. I was getting ready to leave when the same young lady, who had earlier left on a delivery, walked in, looked at me, and went over to get my order. She apologized and said they did not pay attention to see that my order was changed from delivery to carryout. Yeah, I guess not when you're too busy ignoring and being rude to your customers. This store must have undergone a regime change because I do not ever remember service being this awful. I will never buy from this store again. I will share my experience with my friends and relatives. I even submitted a response to their feedback survey stating the above and all I received was a generic email about how sorry they are to hear about my experience. Yeah, I truly believe you're sorry. If you're looking to order PJ pizza, strongly recommend you get it from the Pigeon Forge location or Pizza Hut. Stay far away from this place.....you can...

7/12... website down, nothing would go in the cart and I had 10dollars credit plus a free med pizza coupon BUT COULDN'T GET WEBSITE TO WORK FOR ALMOST AN HOUR.. then I called the sevierville store at 8:40 and was put on hold for 8mins 8 sec just to get hung up on so I called back & it rang for 2mins 7sec, hung up tried again for 1min 5 seconds, and called again for 40secs and finally my last call that went unanswered was at 8:51 and they were open till 9.. so I tried ordering pizza starting at 7 and gave up at 851..  I was so furious, but  I'm not smart enough to just stop ordering from there, plus I wanted to give them the benefit of the doubt that maybe they were short handed so then 2 days later I try to order again so ... 7/14.. was finally able to order online after trying for about 40 mins and it was about 845 when I finally got the order put thru and we got the shaq pizza with extra cheese only and we also ordered the xlarge extra cheese on all n half pep.  After paying it says it's going to take 119 mins-129 mins.. by this time its already 2 mins till close at 9 so we are gonna have to wait till at 11 to eat but all well I should've ordered earlier but i started at 8 so we had an hour before they closed. .. finally we get our food right at 11, open pizza boxes and all the pizzas came with pepperoni covering the pizzas and u can tell theyve been done for awhile, they felt a lil warmer than room temp but they just didn't look appealing at all.. they look old so 1 piece got eaten and I gave a piece each to my 2 lil dog's.. shitty part was when they got delivered the store had already been closed for 2 hours so couldn't call n...

Ordered a pizza online from their app. Said they were making it,and when I got there to pick up the pizza,there was one girl working in the whole place,two more were outside sitting on curb,looking at there phones and smoking. So walk in there she asks me did I have an order,and I said yes..and she starts to ring it up,then says after looking at the register screen for my name,tells me that she found my ordered ,but her machines are down and I couldn't pay with my card,then she says no way to pay for my pizza then I proceed to get alittle aggravated, because I ordered it and she has it in front of her,so she recanted and said she could take cash,but I would have to wait till they all came back in to make my pizza I ordered over 45 minutes ago now from driving from my work place on 66 to there and talking with this person to recant everything she first said then offer to make me something for cash,after her other workers come back into work.the ones I guess who were sitting on curb together smoking and looking at...