Taco Bell

In July my wife ordered take-out from the Sevierville Taco Bell on Rte 66. The order came to $40 some odd dollars. Having recently broken my leg and wrist in a motor vehicle accident and being couped up, I was anxious to sit with my family and enjoy the food. When my wife arrived home with the food, she set it all up and as usual...we began with the nachos. Something was off with them. But I didn't want to be the first to complain...so we are a little more. There was something rancid, I thought to myself. And with that...my wife had to spit hers out onto the garbage. I couldn't eat another bite as well. As matter of fact...I had to excuse myself when I felt nauseous. My wife called and spoke to manager Tiffany. It was as if she was expecting the call or was fielding numerous calls. Tiffany explained that the fry oil was never changed. She apologized and asked if we had the receipt, as she would refund the entire order. Unfortunately, the employee at the window did not add the receipt to the order...so Tiffany explained she would remake the order anytime, which was:

1 Quesarito 2 Crunch Wrap Supremes 2 Nacho Party Boxes A 3-Soft Taco Supreme Combo 1 Beef Burrito Supreme

Since we were all feeling sick from the food cooked in the rancid oil, we discarded the entire order.

Today...we went back. The General Manager, Dillon, was at the window. He seemed skeptical that we were on the level, and had my wife all flustered. I leaned over to the window to speak to him through the speaker. He said he could only remake the nachos. Then...when I explained what Tiffany told us...he said he had to check with her. He returned a few minutes later and told us that Tiffany said she only agreed to remake the nachos. That was a lie...since she was willing to refund the entire order.

We left the Taco Bell without any food today...and I was so upset at the management there for serving rancid food, refusing to remake the order...and then lying to cover it up.