Bagels & Joe — Restaurant in Seward

Our order was placed and paid for online at approx 10 am for a 1pm pickup. We received a text stating the order was received and accepted. When I arrived at 1 pm I was told that the quiche we ordered was not available. I asked if they had tried to reach out and tell us the quiche was not available, the employee shrugged her shoulders and just looked at me. She then went in the back to ask and came back and said no one had tried to reach out to us. I called my friend to see what else she wanted and ordered something different. I did tell the employee that this was our first visit and it did not seem to matter to anyone that was involved. That is so disappointing. If, as a business, you accept online orders pay attention and communicate with your online patrons. Apologize when you have made a mistake and act as though you appreciate my business. I am not sure if I will return, the food was okay but not...

This place has unlimited potential. Their coffee and food is great! It just lacks clear organization. They have enough people working but they are all scrambling around without any direction. Their sales and output could double if they had a better system. Each person working took and order then made it. They ran into one another on a constant basis. Having a line would work 20x better. One person taking orders, 2 making the food, 2 making coffee, and 1 checking out. They didn't have any of that. 1 kid was even standing around not knowing what to do. Hopefully it improves! It can easily be the...

I got the Italian panini it was delishes once I got it. They gave my order to someone that ordered after me, so he was eating my sandwich and his wife had nothing. And when his came up, I ate his sandwich while his wife got to eat hers. Maybe there needs to be a better way. I even asked the gal when she was giving him my sandwich if it was my order, and she said, "no, yours is being made". So I'm thinking maybe they need to figure a better way on delivering food to the tables, my...