El Toro Mexican Restaurant — Restaurant in Shakopee

Before listening to my review, look at the other reviews and see how other people say similar things about the food and then not being willing to compensate for their mistakes. Anyways, me and my family loved this place the first 2 times we came in here and ate. The 3rd time, We had a woman waitress, short skinny dark hair, 2 of us ordered food and there were missing ingredients or things wrong with our meals, which happens mistakes are normal, BUT in my Quesadilla Not only was there a couple of ingredients missing but it was a thin tortilla with so much cheese so much greace so overpowering and messy.. we called her over and complained respectfullyand she was so rude it was pathetic how fast her attitude changed. So we talked to someone else and they said sense I tried it and there were a few bites missing that obviously meant that "I liked the meal" and refused to remake it or refund us. I took 3 maybe 4 bites. I took a bunch of the cheese off to see if it would taste better too. How can I know what it tastes like if I don't try it? When she brought us the check she wouldn't even look at us and dropped the bill in his hand and it dropped on the floor and she walked away then walked over to the group of men employees and they looked at me and my family and started laughing. My point, is that mistakes are made and people have bad days but it was completely unfair and embarrassing and rude. They're polite until you point out their mistakes. And then treat you like an idiot. I've heard similar stories from others about this place. The food isn't even that good, only one thing specific I loved to eat there, other than that it was gross and bland etc. And I've seen BUGS IN THE RESTAURANT. TERRIBLE family owned business🤮 and...

We come to El Toro fairly regularly. I'd say once or twice every couple months for the last 8 years. Tonight was not a good experience. Idk if our waiter was brand new, but he was not made for the service industry either way. I get that this is an ethnic restaurant but when 80% of your clientele are not of the same ethnic group there should at least be some knowledge of how to understand and interact with your guests. We had to ask twice for our appetizer to be brought out after our meal. The margaritas we ordered were straight sour mix and couldn't be finished. We had to ask for the chips and salsa to be brought with our guacamole. Our server never cqme back to our table after our meals were delivered. I had to hunt down someone to ask for a box. Again had to ask for the Togo order we put in when we ordered our entrees and then AGAIN had to find someone to ask for our bill. We left a tip on the table, (because I have been in the industry for 25 years and will tip even when I don't believe it's earned) and when we paid for our meal we said the tip is on the table and he put the change in his pocket and then couldn't or wouldn't understand we wanted our change. The food was amazing like it always is and I have left positive reviews for this restaurant in the past. I do realize that it's been difficult to get employees after the last few years and always try to understand if someone is new or inexperienced, but this was just totally unacceptable and ridiculous service. Better training for employees at the very least needs to be a priority. Hopefully our next visit will be an improvement because this is one of our favorites places to eat out...

GO TO PABLOS INSTEAD! Absolutely horrible food!!!!! I have tried to give them another chance and each time I go back it has been worse than the last. My husband used to order the fajitas and they changed their quality of meat. I would not even feed it to my dog. It looks like scrap. Their tilapia tacos taste like nothing and also made me sick. The service used to be good pre covid. Now they have high schoolers working there that don't know the menu when asked what is in a dish. The waitress responded, "Um I don't know. I think it's this, this and this." Okay if you don't know, go find out! We were seated, waiting for 2 other people to meet us and someone brought us chips and salsa but our waitress didn't come take a drink order, even after 15 minutes of waiting. Eventually I needed something to drink while snacking on chips and my husband had to go up to the host stand to ask for someone to bring us waters. We needed a refill throughout our dinner and again no one came by. We had to flag someone down to get a refill! The music was so loud you can't even have a conversation. The food is plated very sloppy. It doesn't have good presentation. At one point we tried getting our waitress attention and another customer sitting at the bar told her we were waving her over. Also when our food came out the plates felt like they had been in the freezer! Absolutely ridiculous! Im done giving this place chances. Not worth a penny. Do yourself a favor and go to Pablo's. Such a refreshing change...