Pizza Hut — Restaurant in Shawnee

Frustrating wait times for carry out. A busy night so I ordered online allowing 2 hours before the requested pick-up time. When picking up my order, I'm ok with waiting 10-15 min, but often wait up to 45 minutes. The online deals seem good, but what value do they have if ordering 2 hours in advance doesn't put your order in the queue before later walk-in and dine-in orders? This time, only 20 min until they brought the food out, but a quick glance in the bags revealed it was the WRONG food! The worker took the bags back inside. I followed intending to speak with the Manager. After waiting a few min. I explained my order came out wrong. She asked what was wrong with it. I stated it wasn't what I had ordered. She asked, "But HOW is it wrong?", I stated again it wasn't what I ordered and showed her my online confirmation. She snapped, "How can i fix it if i dont know exactly what was wrong with it?!" Seriously? How could I know the contents of their incorrect order! I snapped back, "That would be YOUR job to figure out!" She took my payment receipt from my hand and said, "I'm just going to refund you!". I thanked her for the refund and a moment later a kind worker handed me my correct order and apologized. In the end I recieved a dinner for the cost of only a small tip and a...

Do not recommend. Everytime i go here i have problems. Waited 20 minutes on a online order tonight at the window. I showed up 25 minutes after putting in the order, and once again they forgot my extra marinara that i payed for.(I check this time before leaving as the girl at the window told me she double checked it for me) First experience here was with corey watts as he made me pay for 2 ranch dips. And forgot my marinara i ordered. Was not compensated either time and its sad to see it. I will not go back, tecumseh pizza hut hasn't done me wrong compared to the shawnee, on kickapoo. I thought it was convenient being closer to where i was at the moment but apparently convenience comes with good employees not location.

Edit: pizza has unknown green veggies on it. Pizza hut if you would like a picture i have it. Might not eat pizza hut again. I think home made would be better after spending 40 dollars on a trash...

We normally never order pizza hut and tonight's experience has reminded me why. We ordered the dinner box and for some reason they didn't put it all in one box? But more importantly the garlic bread was compleatly DRY, no garlic butter or anything like it is supposed to have. Just baked bread sticks....The cinnamon bread was also very dry although it did have a little of the cinnamon butter on it. I also ordered a separate stuffed crust pizza and requested the garlic butter on the crust but if course it came dry as well 🙄. When I tried to call to let them know we are pretty dissatisfied, I can't evenget an answer on the phone. This is exactly why we stopped ordering from them in the first place, poor quality and service, but seeing as it had been so long I thought it was worth trying again. I was definitely wrong and will not be ordering from this...