Domino's Pizza — Restaurant in Shelbyville

If I can give this Dominos no stars I would the fact I’m giving one? Well my husband had a free pizza on his account so we went ahead customized the pizza the way we wanted it put the order in and they forgot the buffalo sauce so I called the store some lady picked up she wouldn’t give the phone to the manager she said she can help me with my issue so I told her they didn’t put buffalo sauce on my pizza how I wanted it, she apologized over and over again saying she’s so sorry for this inconvenience and that they just want us customers to be happy so she sent a free one back to my apartment I open the box and they didnt put buffalo sauce again and I was like really!? Are you serious!? So I asked my husband if I should call again and he said no becuase their gonna think something is up and that I am doing it on purpose so I said okay whatever and I was pissed i have been ordering from this store since I moved here from California in 2014 I have never had a problem with this location! I don’t know if they were having a bad day or what but it upset me and this is just horrible customer service I am never ordering...

We ordered from Pizza hut religiously for over a year, always got our food delivered to the same location, food always came a good 30 minutes after expected delivery time and was always awful (even though we are only 2 miles from the store) the last ordered we made didn't arrive after over an hour. When we called they said they couldn't find our address so the delivery driver had returned but they would gladly send him back out with our over hour old pizza, no discount offer or anything, um no thanks. Immediately ordered from Domino's, had our order in less than thirty minutes and it was amazing. Hot fresh and well made, and they were so polite on the phone while taking our order and getting directions to our house, since apparently we aren't easy to find. We have now ordered from them several times more and every time the experience is just the same, fantastic.

Oh and I have to give a shout-out out to Corey, the guy making our food, you sir are a boss at throwing some pizzas and sandwiches together!

Pizza hut may have lost our business, but Domino's won a family that LOVES...

I love Domino's Pizza! I especially love the sauce, so much that I always order extra sauce. This store very rarely adds the sauce. I'm confident that they don't put the standard amount on a regular order either. Seems like a little training needs to be done in Shelbyville. They get 5 stars because they did offer a free pizza to make it right. Next time I order, I'll update this review.

Wow! Still having problems with this location.... Last time I ordered they finally got the pizza here in only 2 hours. Of course it was cold and barely sliced. One piece was the size of a silver dollar.

Tonight, I tried again... No answer and the app wouldn't work. So, I went to the store. The sign was lit "OPEN", there were people inside making pizza, I could hear the phone ringing and the door was locked. Seems like a serious management problem. I've added a video of the sign, workers and locked door. Sadly, I'm done with Dominos in...