KFC — Restaurant in Shelbyville

Went to the drive-through of this location over the weekend. Literally waited 15 minutes to get our food, only to find out that the employees did not provide the majority of what we paid for. We were missing two sides, and two chicken tenders. Considering the length of time we waited, I have no idea why the employees did not prepare more, Since it definitely takes less than 15 minutes to fry french fries and KFC chicken tenders. It feels like this location is committing fraud, and corporate along with the owner of this franchise are complacent. Taking money with no intention of providing the product, or at least notifying the customer they are unable to serve something you paid for, is fraud. The food that was provided was absolutely inedible, including the sodas, which were somehow warm, despite having ice in them. No receipt was provided, no apology for length of wait. And when we told the worker at the drive-through that we were missing items, he literally responded “I know“ so they were banking on us not noticing until after we drove off. It seems like this is a common problem at this location, which tells me the owner and corporate don’t care. I would discourage anyone from going to this location - it will be a waste...

Went here today and waited nearly twenty minutes for two wraps and tender combo. When we finally got to the window we were given drinks that were out of syrup and half our order was missing. When I informed the employee that we were missing items he stated he knew and told the other employees food was missing and then stared at me. When I asked if we could get the missing items he looked confused and said "We're out I can drop more but it's gonna be awhile". We opted to select different side items and were provided old Mac n cheese instead if the items we had ordered and waited nearly twenty minutes for. To top everything off after we had left I went to eat my wrap and they didn't put chicken in it. They literally gave me a old tortilla with nothing but slaw in it. Will be filing a corporate complaint as well but don't even have a receipt to reference because they failed to provide one. So to wrap things up we were served drinks that we weren't able to drink due to being out or syrup, neither of us got the side we ordered / paid for and my wrap was missing the chicken so I received a tortilla with...

The service here had gone way down hill. Tonight was the second time in a row I've ordered from here online. When I get to the store I pull in the drive thru, about 7:20,and they tell me, sorry we're not taking any more orders. They don't close until 9. So I tell them I already placed my order online and payed for it, so they tell me I'll have to come inside because it's not ready yet. I asked if I could just wait at the drive thru window, and they told me no they can't afford that. So I pull around and go inside and as soon as I walk in they call for my online order. They say sorry I just got ready.

Lucky for me I checked the bag because they left out an entire meal, so I had to stand there and wait for that. Not did they give me any of the sauces that were on my order, and I got tired of standing there waiting so I just left without the sauces.

The last time I went thru this a couple weeks ago they did the same thing, and I good to go inside and wait for over an hour for my order.

Like what is the point of ordering ahead online if I'm going to have to go through all...