Waffle House — Restaurant in Sherwood

Listen. If I could give this place a zero, I would. Just drive those little miles over to the one at the intersection of North Hills and McCain.

I went in with two small children. We were greeted immediately. We gave our drink and food order to the server. A regular walked in. He was greeted by name. Cue the sheer ridiculousness I'm not sure if he called in his order OR he was a regular customer who always orders to go. He proceeded to give a very detailed order. I'm being gracious using "detailed". Nonetheless, they overcooked his hash browns to golden brown perfection. He ordered them "light" I offered to take one since I needed one anyway. They had to drop four of his 8 hash browns again. They pulled a small hash brown off the grill and served it to my son. The hash brown that I offered to take is still on the grill, well on it's way from perfection to charring. In the meantime... I watched both employees, sever and cook, set up the regular's togo containers. They proceeded to watch his hash browns cook so they don't overcook again. In the meantime, sausage and eggs were cooked and grits were plated...for the Togo customer. My hash browns come off the grill and are just hanging out on the prep line getting cold. Still no drinks. At this point I'm parched and pissed and starving. The kids are all that plus some!. We're watching them cook all this glorious food from the countertop...none for us! Even though my family's food was ordered way before the other customer. Y'all 16 minutes passed from the time I started watching the clock. No drinks or food, besides one kids hash brown, were served during this time.

MOST importantly, not ONE OF THE THREE staff memberS communicated with me. My family was invisible. I offered to pay for the little hash brown they gave my son but let them know, we're leaving. Aaliyah walked over to write a new receipt all full of attitude. She then walks to the cash register where I'm standing and holds the receipt to my face, not even placing it on the counter. I'm looking at her like "Girl!...why are you blocking your blessing?" We left and drive to the other Waffle House on McCain.

I waited tables for 4 years. I'm very easy to accommodate, understanding, and tip well (especially at establishments similar to waffle house)!

If this review is read by managing personnel, I suggest you throw this entire waffle House away and just start over....

Food is very okay, its about what you would expect from a place like this. The food is generally prepared by somebody that probably doesn't cook for themselves or their family, or let alone even have a family.. so.. and the waitress will always talk down her nose at you, giving you a clear look at what she just put up it in while she had her smoke break. I guess it's an alright place, maybe more so in the morning when "normal" people would actually eat breakfast..I'll put it this way, I wouldn't take my child here between the hours of 10:00pm-4:00am. The lovely staff of waffle house and the happyish customers it draws in during that period of time leaves a lot to be desired. I give it 4 stars because it definitely has some bangin hashbrowns to offer and there's always been a jukebox with some pretty good songs on it (The Waffle House song is a classic) Don't play that or you may cause the waitress to have a meltdown though. I would give it 5 stars if y'all added a spot to the parking lot at every location that was specifically labeled for drug deals to happen. I get so dang tired of going to a waffle house (doesn't matter which) and I have to park way out of the way just to see two people make a quick exchange and then drive off.. leaving me after having stuffed my face with about 3 chocolate chip waffles, a side of bacon and hashbrowns, a little bloated and feeling like I could vomit tasked w/ walking back to my vehicle ONE MILE...

The the first couple of times I went there food was great service was great everything was fine the last time I went we finished our whole breakfast no waffles no trying to come explain the ....why no waffles??? my companion never received a waffle it was just ridiculous I don't know why the cook Jonathan couldn't get it done??? The waitress never came to explain to us why we never received that waffle she just took it off the ticket which didn't satisfie me I want to know why we didn't receive it wih the breakfast it was part of the breakfast ...???? she later told me when I went to pay for the ticket that he burned the first waffle it wasn't even nobody in there a couple of people that's it I don't know why they didn't comp my us for one breakfast since she didn't even receive her full breakfast they just took a waffle off she wanted her waffle and they couldn't provide the waffle it should have comped her.. I've been in customer service for 35 years I would have compef that breakfast or even both of them but they don't know nothing about customer service there I had decided since the food was good the first couple times but it was a different cook there that I that was going to be my to go place but I probably would...