Saltgrass Steak House — Restaurant in Sherwood

Extremely extremely horrible service. We made a reservation for a party a week in advance, and we still had a very horrible experience. Even just a sitting down, our waiter, began to roll her eyes and walk back to the kitchen and had a horrible attitude the entire time. She never even introduced herself she just walked up to our table and said what do y’all want to drink? we understood that we were a large table. That’s why we made the reservations in advance and we were very Patient with her. One instance she was discussing about a child at the table and asked “ Does 17 belong to you!?” We were very confused who 17 was and she pointed annoyingly at the child. Another instance, she brought the wrong side out to my mom. My mom stated “ hey I don’t think this is my plate”. The waiter said “ If that’s how we ordered it that’s your plate “ without even checking her notes. Then she referred to her notes realize she was wrong and then proceeded to talk to my mother like a child And didn’t apologize it was extremely uncomforted.The server leaned into the table facing my mom stating in a rude and slow tone ,” I’m gonna get your broccoli OKay” repeating the same sentence four times in a row. it felt very belittling because my mom was not being rude or even upset that there was a wrong side.After dropping the food off, she asked us if we were missing anything and one of the people at the table stated that she was missing her side of green beans. Another guy had brought out the green beans but didn’t communicate with the waiter so when the waiter came out with the green beans, she slammed the plate on the table loudly and walked to the back. Then she went and grabbed to-go boxes . Mind you we hadn’t even started eating and she looked at us and toss them on the table. At this point, everyone was upset, so my mother went to go talk to the manager. The manager didn’t do anything. All they did was make the waiter more upset so her and a coworker who that wasn’t even our waiter, decided to stare at us very angry the entire time we were eating. Then the waiter came picked up the plates slammed them and said out loud “yeah I definitely wouldn’t recommend” everyone was confused. Nobody felt comfortable enough to eat so we took all of our food to go. I definitely would not recommend having a party at saltgrass the food didn’t even compensate the horrible experience we had. Not saying that we wanted free food, but we wanted at least an apology, but we couldn’t even get that from the manager and no one ever reached out to us. At the end, the waiter still got a guaranteed 18% from each, and every one of us which was a very hefty amount, but the service or the quality of the food did not match...

The host is Chelsea was very helpful when I called regarding whether we need reservations or not. It was Monday night and we did not because it was fairly slow even at 6 p.m. Our server was an exceedingly cheerful lady named Garland. She handled multiple tables with ease. She checked in frequently but not annoyingly often. She was quick to refill coffee and water without having to be constantly asked. Everything she did was with a smile and a helpful attitude and I found it refreshing. I had the porterhouse which was cooked to perfection and very large. I had asked for my broccoli to be undercooked so that it was still crisp and that's exactly what I received. The wedge salad was really huge but hit the spot. I split a carrot cake with my dinner companion, and was pleasantly surprised by the flavor of it although it was a little denser than what I'm used to it was moist and delicious. I also had a glass of wine which was one of the cheaper Reds and found it to be more than adequate in both portion and taste. The wait staff was understaffed as so many locations are these days with covid-19 keeping people from wanting to work but the porters were quick and quiet while cleaning up the tables. All in all it was a very efficient staff despite being overworked with not enough people available to cover all the jobs easily. As I said before, it was Monday night so parking was a breeze both in and out. The shared parking lot with the Mexican restaurant next door on busier nights sometimes gets to be a little hairy. They were quick to use my Landry's card so that I got credit for the visit which I always find helpful. I left a good tip because as I said our waitress was excellent. Highly recommend Garland as a server! The cost for two excellent meals and a glass of wine and a couple of coffees and teas plus dessert was roughly $100 (that...

I received an email from Saltgrass about two weeks ago advertising Thanksgiving dinner.  I forwarded that email to my two sisters and suggested that our families should have our Thanksgiving meal there, rather than cooking it ourselves.  They too thought it was a great idea.  I made reservations in advance to secure our Thanksgiving feast.  When we arrived it took the better part of 30 minutes to receive our drinks and almost the same amount of time for our order to be taken.  When we were finally able to order, we were told that they were out of the Thanksgiving dinner.  As you can imagine, we all we super disappointed.  Why weren't we told when we walked in the door?  Or better yet, how about an email or a phone call?  They had my information when I made my reservation.  To have us sit at the table almost an hour before taking our order, was extremely aggravating.  At that point it was too late for us to scramble around and do anything else.  Thanksgiving comes once a year.  It's a one shot deal and was ruined.  My family did not get to have a traditional Thanksgiving meal.  Saltgrass and Laundry's ruined what should have been a memorable experience for my family.  If you weren't up to the challenge, then why advertise it in the first place?  Stick to doing what you know and stop trying to profit off of the one single day of the year that you are obviously ill-equipped to handle.  You are messing around with special moments when families come together to make memories and embrace traditions.  Your company is not capable of being in charge of such an important task.  I would highly suggest that come next year, you lock your doors and don't even attempt it.  One thing is for certain, my family and I will NOT...